Ordered shoes on Puma on eBay site. Forgot to use discount coupon. Called and was told...

GetHuman829383's customer service issue with Puma.com from June 2018

Help with my Puma.com issue
The issue in GetHuman829383's own words
Ordered shoes on Puma on eBay site. Forgot to use discount coupon. Called and was told they would cancel order and I could order again using discount code. Ordered another pair using discount code to save $**. Both charges appeared as pending on my credit card statement. Received this morning an email from Puma saying they could not cancel my order because the processed orders so quickly. Really???? Less than one hour and they pick, pack and ship???? Not true... charges for both pair are still pending whic means ** hours later they are not shipped. I simply do not want the non discounted shoes. If they do not stop process, I will end up with * pairs of shoes and must go through returns process including shipping cost. I want the $** pair simple not processed or shipped to me.

GetHuman829383 did not yet indicate what Puma.com should do to make this right.

How GetHuman829383 fixed the problem
I folded....no way around themj.....so beware buyer, no forgivenss here from Puma...they will cost themselves extra return dollars and have the buyer deal with the return. They will never cancel an order, even one that is just minutes old. Incredible, so for me I wont buy again from thiis company who defies apparent logic...
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Customer service issue
Reported by GetHuman829383
Jun 28th, 2018 - 5 years ago
GetHuman829383 shared how to fix
Seen by 30 customers so far
Similar issue to 11 others
0 customers following this
Items needed
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GetHuman829383 started working on this issue
Jun 28th, 2018 3:08pm
GetHuman829383 indicated the issue is not fixed yet.
Jun 28th, 2018 5:54pm
GetHuman829383 confirmed the issue is fixed. Hooray!
Jul 5th, 2018 5:23pm

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