We had an unexpected death in the family during a layover on a flight booked through Pr...

GetHuman-marymbie's customer service issue with Priceline from November 2018

Help with my Priceline issue
The issue in GetHuman-marymbie's own words
We had an unexpected death in the family during a layover on a flight booked through Priceline. I called and was passed around to * different people before being told to email a specific email. It's been a week with no response. I would like at least a partial refund because it was a close family member who passed. I have a death certificate for the deceased (which is all that is required by Delta for a refund).
GetHuman-marymbie did not yet indicate what Priceline should do to make this right.
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Priceline

Customer service issue
Reported by GetHuman-marymbie
Nov 9th, 2018 - 3 mons ago
I have an issue with Priceline too
Fixed
Seen by 6 customers so far
Similar issue to 4651 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number
Timeline
GetHuman-marymbie started working on this issue
Nov 9th, 2018 3:56pm
GetHuman-marymbie indicated the issue is not fixed yet.
Nov 9th, 2018 3:56pm