Priceline Customer FAQ

If you're without a reservation number and need to speak to someone at Priceline, visit the "Contact us" page on Priceline's website. There you'll find options for email communication or a live chat for instant assistance. However, having your reservation number can expedite the process and help customer service assist you better. But don't worry, even without it, the team at Priceline will help you resolve your issues.

We're sorry to hear you encountered an issue with your car rental. If you were unable to pick up your rental due to a problem from the rental company’s end and you've already paid, you should be entitled to a refund. You can start this process by logging into your Priceline account. Go to "My Trips" and locate the car rental booking in the list. Click on it, and you should find an option for "Cancel" or "Modify". If you're unable to do so, then the best action is to contact Priceline Customer Support directly to notify them about the issue and request your refund.

When booking hotels on Priceline, the initial price displayed usually includes estimated taxes and basic fees. However, at some hotels, there may be additional local taxes or resort fees that are collected directly by the hotel. These additional taxes and charges might not be included in the initial estimate provided. Therefore, this could result in additional charges that would be over and above the price you were quoted initially. This is most likely why you saw a tax charged in your final booking cost.

We're sorry to hear about your experience, Robert. The insurance issue you're mentioning is generally handled between the customer and the rental agency. However, we recommend reviewing the rental policy you agreed to when you booked your car. If you were indeed forced to purchase additional unnecessary coverage against the original terms, try reaching out to Economy Rental directly to discuss and potentially resolve the dispute. It's important to understand that Priceline is not directly responsible for third-party insurance policies, but we always encourage customers to know and understand the policies in full at the time of booking.

Vous pouvez annuler votre réservation d'hôtel sur Priceline en accédant à votre compte Priceline. Cependant, sachez que les conditions d'annulation dépendent du type de réservation que vous avez effectuée. Si vous avez réservé un hôtel à un tarif "Express Deal" ou "Name Your Own Price", ces réservations ne peuvent pas être modifiées ou annulées. Pour les autres types de réservations, vous pouvez annuler en allant dans "Mes voyages" ou "Gérer mes réservations", puis sélectionnez la réservation que vous souhaitez annuler, et suivez les instructions. Veuillez noter que des frais d'annulation peuvent s'appliquer selon la politique de l'hôtel.