I drove ** miles to a Walmart to pick up an order. When I arrived, the Walmart employe...

GetHuman4005137's Problem With an Order issue with Postmates.com from November 2019

Help with my Postmates.com issue
First: share to improve GetHuman4005137's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4005137 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman4005137's own words
I drove ** miles to a Walmart to pick up an order. When I arrived, the Walmart employee attended me and told me to wait a bit while he checked on the order I was going to pick up. **-** minutes later he comes back and tells me since they’re backed up, it’ll take ** minutes to an hour before I can get the order. So, that’s when I contacted the customer to let them it’ll take a while before I drop off her order. She told me she wasn’t home anymore because for the past hour before I even accepted the pickup, she was trying to cancel the order through Postmates but was unable to, she also tried calling Walmart but they had her on hold for that amount of time so she wasn’t ever able to cancel. Since she couldn’t cancel, I had to cancel it through my end since she wasn’t going to be able to receive the order anyways. I wasted ** miles of gas and almost an hour of my time and received $* obviously. Is there anyway I can get money back for the ** miles I drove and the amount of waiting time I put in, for something that wasn’t my fault?

GetHuman4005137 did not yet indicate what Postmates.com should do to make this right.

How GetHuman4005137 fixed the problem

We are waiting for GetHuman4005137 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Postmates.com

Problem With an Order issue
Reported by GetHuman4005137
Nov 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2965 others
0 customers following this

Timeline

GetHuman4005137 started working on this issue
Nov 28th, 2019 1:12am