Postmates Customer Service Issues

I am disappointed that Little Caesars did not fulfill my order properly. Despite my mother’s love for their pizza, the one we received was soggy and not crispy, the wings were cold and gooey, and my requested modifications were ignored. This is concerning as my mother is allergic to tomatoes. Furthermore, I was overcharged for the items, which added to the frustration of the whole experience. I had to throw away the inedible food after waiting for over an hour. I seek a full refund for the disappointing service we received.

Hello, my name is Roselyn. This morning, I placed a $40 Starbucks order using the Postmates app. Regrettably, the order did not arrive, and despite the app's message indicating the order had been accepted, it appears the driver may have mistakenly gone to the wrong location. I provided clear instructions for accessing our restaurant through the back door and even followed the driver to the location indicated by the GPS tracker. Several attempted calls to the driver went unanswered, adding to the frustration while I was at work. I would like a full refund of $41.86 credited back to my card. It's disappointing that the app lacks detailed information, preventing me from identifying the driver involved in the delivery.

Yesterday, I placed an order at Taco Bell using the Postdates app at 7:22 pm. The delivery was scheduled for 7:45 pm but arrived at 8:12 pm. I ordered 5 chalupa boxes, each customized due to dietary restrictions. Unfortunately, upon delivery, there were no straws or condiments included, and all boxes contained beef instead of the requested alternative. Despite being charged $11.71 for the service fee and a $5.99 delivery fee, the experience was disappointing as the order was late, incorrect, and cold. I paid a total of $53.96 for an order that should have only cost around $36.26. I am seeking a refund or satisfactory resolution for this unsatisfactory service.

I placed an order via the Postmates app, but encountered multiple issues with the delivery process. Initially, a driver named Travis informed me that the restaurant (Pei Wei in Moore, OK) stated someone else had already claimed my order before he arrived. Subsequently, the app displayed different driver names and statuses for pick-up. Upon contacting the latest driver, I was informed that four drivers had been assigned to collect my order, with conflicting reports from the restaurant. To prevent further confusion, I cancelled the order, yet was still charged $52.16 for undelivered food, resulting in additional expenses to feed my hungry children. Despite the order being placed at 5:37pm for a 6:20pm delivery, the situation persisted until 6:57pm. I insist on a complete refund and require reassurance before using Postmates again. I have shared my experience on Facebook to highlight this frustrating ordeal. I anticipate a prompt resolution and the return of my funds. Thank you. - Tracy P.

This is my first time using this service and I am extremely disappointed. I placed an order from Denny’s. When my order status updated to "delivered," I went downstairs at my workplace and waited outside for over 10 minutes for the delivery. I tried calling the delivery person, Jeff, to let him know I was outside, but he kept sending my calls to voicemail. It turns out he was right next to my workplace (literally separated by grass) at the gas station chatting with someone and refueling his vehicle. I overheard him saying, "Let's go, they are about to cancel the order." Jeff defended himself by saying he needed to refuel. While that is understandable, it is not acceptable to let a customer's order go cold in a vehicle that you decided to drive without enough gas. I am requesting a full refund as Jeff was impolite and disregarded the fact that he was on a delivery assignment for food and nothing else.

I am a Postmates worker facing a 13-hour suspension due to allegedly "inefficient" recent deliveries. Despite completing a cancelled order, I was penalized when going offline after a day of cancelled sales. This situation is frustrating as I left my full-time job for Postmates, doing my best despite circumstances beyond my control. Communication with the company proves challenging, which contradicts the trust and reliability essential for delivery services.

I am reaching out regarding an issue with my recent order on Postmates. I had trouble applying the $[redacted] free delivery promotion that was advertised in your email. Despite my attempts, I was still charged $5.99 for the order. I would like a refund for this amount to be processed back to my credit card. Contact me at [redacted] or [redacted] / [redacted] I find it frustrating and unacceptable that there is no direct customer service number for assistance. I value speaking to a representative and hope for a resolution soon. In contrast, Bite Squad has excellent customer service; perhaps others should consider using their services instead.

I recently had an issue with a delivery from McDonald's. I ordered 2 20-piece nuggets and an apple pie, but when I tried to pay, the transaction was declined. The customer, who had used the mobile app to pay, told me to cancel the order. Unfortunately, I was unable to take the food out of the store and ended up being offline for 13 hours unnecessarily. The manager explained that they only accept orders from Grub and Uber Eats, and I was supposed to confirm the order for the customer to pick it up, not for me to take it. Even though I tried to pick up the order to contact the customer, the food was only to be released to the customer. After some communication with the customer, we decided to cancel the order to avoid wasting time since the food was not being released to me. I believe it is unfair for me to have been offline for 13 hours when I was just doing my job.

I previously mentioned that my business has been contacted persistently by Postmates representatives, despite our lack of interest. To my dismay, one of them has resorted to leaving a negative advertisement on Yelp due to our refusal. This behavior is unacceptable. We have a longstanding tradition of handling gratuities internally to benefit our hardworking kitchen staff, and it should not be questioned or criticized. It is disappointing to feel pressured in this manner. Thank you, Marie D., from Italianissimo Ristorante in Woodinville, WA.

I recently completed a delivery, but the app was glitching and didn't display the customer's drop-off address. I had to text the customer for their address and use GPS to complete the order. Postmates support reached out to me about the delivery issue, and I explained that I didn't receive payment. They assured me it would be resolved shortly. However, after an hour, I received a notification that the order was "canceled," and I didn't get paid for the timely delivery I made.

I was on my way to pick up an order when I received a call from support regarding a complaint about their GPS system. They had to cancel the order, resulting in the disappearance of the $[redacted] I earned during the week. Even though it says the payment is processing, I haven't seen it in my bank account after two days. I am feeling very frustrated. On top of that, Fleet just informed me that they deposited $45 in tips, but that amount is also missing from my account. The support person had me input a new prepaid card number, although I can still use the previous one to accept orders. I am reaching out for help as it has been three days, and my hard-earned money has not reflected in my account. I am worried about not getting paid for the deliveries I made.

Today, April 9, [redacted], I recently received a delivery from Brenda's Taqueria in Houston. The wait time was frustrating, lasting over 45 minutes. I had to contact the customer during the delay. Upon completing the order, I was only compensated $4, which I found out was for a mere 1-minute wait time at 10 cents per minute. I kindly request that this issue be resolved promptly and that I receive my payment soon. Moreover, I was referred to Postmates by another courier, and I successfully completed over 62 deliveries in less than 3 weeks to meet the requirements. However, despite the promise that the referrer would receive $[redacted] and the referee (me) would get around $[redacted], no payment has been received since February. My referrer contacted Postmates via email and received an unsatisfactory response. It is essential that both the referral bonus and my compensation be addressed and paid without further delay. Thank you.

Hello, I recently noticed some unauthorized transactions in my account linked to [redacted] There were attempts to charge over $[redacted] at a liquor store in New York City. Thankfully, American Express flagged this suspicious activity promptly. The fraudulent individuals managed to access my account details and even altered the phone number to ([redacted])-[redacted]. I am deeply disappointed by the ease with which someone breached your system. I urge for a thorough investigation to be conducted. Regrettably, I am inclined to discontinue using Postmates due to this incident.

I made a purchase and paid with my card. I got a confirmation that my payment went through and my order was processed. However, the restaurant claims the payment didn't go through even though I have enough funds, and it was already approved with the transaction pending in my account. Now, I'm being asked to cancel and reorder, with a $28 cancellation fee. I believe this situation is unfair as I shouldn't be charged for an issue that wasn't my fault. It seems like there might be a problem either with the restaurant's system or your app.

I am disappointed with the customer service I received from Postmates. I contacted them three times via email regarding an unauthorized charge for an unlimited yearly membership I did not sign up for. Despite detailed explanations, each time they promised a refund in 3 to 6 days but failed to follow through. It has now been 9 days since the last email, and the charge remains. I am beyond frustrated.

I have experienced two canceled deliveries due to traffic issues. It's frustrating to drive around, wasting gas, only to have the pick-up canceled on arrival, especially when I'm just five minutes away after a 20-minute drive. I need a way to contact the company for compensation for the wasted time and effort. It would be helpful to have a number for us drivers to reach out and communicate with you. The lack of communication is really frustrating.

On January 27th, I placed an order for food but sadly never got it. The delivery person marked it as delivered and left with my food. To make things worse, my credit card was still charged for the order. I reached out for help via the app, but unfortunately, I received no response from the company. After disputing the charge with my bank three months ago, I have yet to hear anything from the company regarding this matter. My account number associated with the app is [redacted] This whole situation has been extremely disappointing when using a food delivery service.

On April 9, [redacted], at 4:41 pm, I placed an order at Chipotle Mexican Grill located at [redacted] 3rd Ave, Bronx, NY [redacted], totaling $60.03. After the app indicated that the payment went through, I waited for over an hour for the driver to reach out and explain that Chipotle informed him I had canceled the order. Despite the app showing the driver was on the way with my food, I had to cancel the order since the driver had already left the restaurant. I am unsure why Chipotle stopped the driver from delivering my food and claimed I canceled, but I am left without my order and was charged $66.03 although the app stated the total was $60.03. I am seeking a full refund of $66.03. Thank you.

Hello, I placed an order with Popeyes Chicken but later realized it needed to be picked up instead of delivered. I cancelled the $43.58 order within 3 minutes of placing it at 6:45pm on 4/5/19. Unfortunately, I am unable to drive and have difficulty walking, so I couldn't retrieve the order. I find it unfair that my money hasn't been refunded considering the prompt cancellation and my physical limitations. The order was cancelled at 6:48pm, well before the pickup time they suggested. This amount means a lot to me, and I kindly request a refund. The payment has cleared in my bank account. The order number was #[redacted]. Thank you for addressing this issue promptly. Sincerely, S.S.

My Postmates account was compromised, leading to a fraudulent order being placed. Postmates sent me an alert, prompting me to take action. I canceled the order, removed my card, and updated my password. However, I was still charged for the order. I am seeking assistance to address this issue and receive a refund for the unauthorized transaction. Here are the details of the fraudulent order: On Mon, Apr 8, [redacted] at 1:13 PM, I received an email from Postmates notifying me that my order from Pho ABC had been canceled at my request. The total was $25.49, and it was charged to the card ending in [redacted]. The restaurant details are as follows: Pho ABC [redacted] Greenback Ln Citrus Heights, CA [redacted] Recipient: kun [redacted] West Whyte Avenue Roseville, CA [redacted] If you need to contact me, please reach out via the forum's Help Center.