Postmates Customer Service Issues

I have tried numerous times to request my [redacted] form from Postmates without success. Despite several emails detailing my address change, I have not received any updated information or confirmation that my new address has been taken into account for mailing the tax document. It has been several weeks since my initial request, and I am still missing the [redacted] form. Unfortunately, I no longer have access to my account to verify if the address change has been processed. My updated address is as follows: Erika Zimmermann [redacted] NE 21st CT North Miami Beach, FL [redacted]

I ordered $70 worth of sushi, but the delivery did not arrive as expected. The app had automatically selected "pick up" without warning me, leading to confusion. Realizing too late, I had to drive 30 minutes to collect the order. The sushi spoiled in the heat during the journey, leaving a terrible taste and smell, rendering it inedible. This was disappointing as the meal was meant to be a treat, not a disaster.

This was my first time using Postmates and I wasn't sure what to expect. I placed an order for Fazoli's at 12:48 PM. At 1:11 PM, I received a call from the Postmate handling my delivery informing me that Fazoli's was closed for renovations. The Postmate was polite and offered to get something else for me, but I declined. I tried to cancel the order, but the app said I would be charged along with a cancellation fee. I would like to cancel my order without being charged. Despite the restaurant closure not being Postmates' fault, I would appreciate it if my order could be canceled without any charges to my card.

I appreciate your efforts to help me. I have been receiving notifications around 3 pm daily since 3/23. I took screenshots when it occurred, showing a bonus offer from 5:30-9:30 pm instructing to "see app for details." However, upon checking the app, there is no information on the bonus details. Consistently, the bonus has been $8 for the last few weeks, so I assumed it remained the same. I completed 9 deliveries between 3/23 and 3/24, expecting a total of $72 just for bonuses. I have received $8 for one delivery but am still awaiting the remaining $64 for the other 8 deliveries. Despite reaching out previously, I have not yet received the money owed.

I placed an order over an hour ago. My order is only $5.90, so why is there a hold on my bank account for $9.73? The initial estimated delivery time was 12:30, and now it has been pushed back to 1:30, making me wait a total of 2 hours. I can't track my driver's location, and the delay wasn't communicated to me until I checked the app. I feel frustrated about the continuous delays and extra charges. Despite these issues, I will not cancel my order as the driver is already en route. As a first-time customer, I am disappointed and hope this situation can be resolved, requesting a full refund to consider ordering again in the future.

I placed an order, but it got canceled by the company due to a lack of drivers. I shouldn't have to wait days for a refund as I didn't cancel the order. I still want the items. If I can't receive them, I need the refund to shop elsewhere. It's unfair that my order was canceled, and I'm left waiting for a refund. I have four children aged one, three, five, and eight who need food urgently, and I have no extra money. Please assist me promptly. I need to talk to a representative, not receive an email. Please call me at *-***-***-****. Thank you.

I have been working as a Postmates delivery driver for almost a month now. However, for the past two days, there have been issues with my deliveries. When I accept a delivery, they are calling me and questioning if I am Devon Jones. They claim there have been complaints about me not matching the picture on file, even though I am the only one using my car for deliveries. This situation seems suspicious to me because they haven't paid me for these deliveries they are questioning. Today, they even called to confirm if I was Divine Jones, and upon my confirmation, they canceled the delivery. I am considering reaching out to the Better Business Bureau about this as I believe I am not the only one facing this issue. It's frustrating because they could easily verify my identity by checking the picture on file which matches me. I am confused about why they are doing this and where my money is going.

I linked my GoBank card to my Postmates account, but when I tried to transfer my earnings to the card, it didn't go through. I waited as instructed, but it still didn't work. I contacted the support team, but they couldn't find the issue. I then added another card to my account and removed the GoBank card to test if that was the problem. Surprisingly, with the new card, I was able to cash out successfully. However, I also had two previous transactions that didn't pay out, totaling $49 and some additional amount. I'm puzzled about what's happening with my account. I reconnected my GoBank card as I'm uncertain where my future payments will go. If anyone can assist me with verifying my GoBank account or provide insights into the payment issues, I'd really appreciate the help. Thank you.

I am Melissa Matz. On 03/29/[redacted], I placed an order at Panda Express with the code P [redacted]. I ordered 4 plates of food and 2 sides but only received 2 plates and 1 side. The Postmate delivery person left part of my order behind. Despite trying to contact them, there was no response. Panda Express suggested reaching out to you for a refund for the missing items. The items I did not receive are: - Build Your Own Plate: 1 Full Side Beijing Beef, Fried Rice, Orange Chicken - Build Your Own Plate: 1 Full Side Orange Chicken, White Steamed Rice, Beijing Beef - Shanghai Angus Steak: Medium Since Panda Express cannot redeliver or refund the missing items, I would appreciate a refund for these items, as I need to reorder them and do not wish to be charged twice.

I am disappointed to share that I encountered an issue ordering from a closed Subway restaurant through your service. Despite placing an order, it was sent to a closed location, leaving me and my child without our meal. The delivery driver, named Christina, confirmed this unfortunate situation. I kindly request a prompt refund of $24.36, covering the order total and delivery fee, as this mistake inconvenienced us greatly. Failure to address this matter satisfactorily may compel me to seek legal advice, as I value the hard-earned money I put into each purchase. I await your swift resolution of this matter.

During my last shift with Postmates, after a long 7-hour day as a chef, I hopped on my bike to make deliveries. On my way to pick up an order, an additional pickup request came in. While I was at the subway on 14th St and U St NW in Washington D.C., I received a call from an individual claiming to be from Postmates, asking me to take a survey. They informed me there would be a delay due to the survey, only to later discover this person wasn't affiliated with Postmates, and the delivery was canceled. This situation compromised my identity, resulting in two canceled deliveries, my deactivation, and the inability to earn the money I had worked hard for. Despite emailing Postmates twice detailing the incident for help, my account was still deactivated. I wish to speak with a representative to resolve this issue and have my account reinstated to resume working. Please contact me at [redacted] to discuss this matter in detail. If not resolved promptly, I may escalate this issue further.

I have encountered overcharges on an order I placed with EMERALD CHINESE RESTAURANT on March 30. When I attempted to place the order, I mistakenly selected pickup instead of delivery. Within 45 seconds of realizing my error, I tried to switch to delivery, but the app cancelled my order and charged me $38 for inconveniencing the restaurant. After speaking with KEN at EMERALD, he confirmed that they received the order, but it was swiftly cancelled within a minute. I reached out via email, but only received a response mentioning that tech support is looking into the technical issue. I kindly requested immediate assistance and can be reached at [redacted]/[redacted].

To whom it may concern, regarding my recent order from Los Verdes, I would like to address an issue with the payment. There seems to be a discrepancy in the payment for the two orders I delivered. While I was paid for two drop-offs, I only received compensation for one pick-up instead of two as well. Furthermore, the restaurant was approximately 10 miles away, resulting in a total trip of 18-19 miles, yet I was only paid $8.79. This amount seems inadequate considering the distance traveled, especially with the recent increase in gas prices. It is concerning that the payment does not seem to account for the actual cost of the trip and the time spent, especially when compared to other food delivery services like Uber Eats and Doordash. I hope this issue can be addressed promptly to ensure fair compensation for drivers like myself. Thank you, L. Pupich.

I placed an order today on Postmates for $20.46 based on the menu and my cart. However, they placed a hold of $33 on my card, which confused me. I contacted customer support for clarification but did not receive a satisfactory explanation. Just before receiving my order, I received another notification stating that due to the restaurant not being a partner, the actual charge was $33. This feels like a dishonest practice because even with taxes and possibly a $5 delivery fee, the total should not exceed $25. Additionally, I have a Postmates subscription that should have included free delivery, yet I was charged an extra $14. If this issue is not resolved promptly, I will escalate it further.

Last night, my car broke down while delivering for Postmates, forcing me to cancel the order. I want to ensure this doesn't affect my status. Earlier, I also had to cancel a delivery due to a permanently closed Burger King location. After canceling, I didn't receive the minimum payout of $4. The app only reflected a wait time of 7.6 minutes equating to $0.76, but it showed -76 cents, providing no payout for the cancellation. I'd appreciate receiving at least the $4 minimum payout for the canceled order that was out of my control.

I placed an order with Postmates on April 1st from a McDonald's in Berkeley, Missouri, costing $30.57. The delivery driver never showed up, and the app indicated the order was delivered somewhere else. I contacted Postmates, but they claimed it had been over seven days since the incident, which is not accurate as it happened recently. The order is visible in the app, yet they refuse to refund me due to their policy, which they misapply. I expressed my readiness to involve consumer protection agencies if needed as I rely on such services due to health reasons and lack of transportation. Postmates' and other delivery services' behavior seems unfair towards customers like me. Your support would be appreciated as I seek a refund for the undelivered service.

Dear Kyle, I want to express my gratitude for addressing the issues I raised regarding my order yesterday. The experience was truly unpleasant, with numerous missing items in the delivery and the subsequent challenges faced in resolving the situation. Upon delivery, the order meant for 6 people was lacking nearly half of the meals and sides. As a photo production coordinator, the missing items resulted in additional expenses for me as I had to cover meal penalties for my crew and talent who were left without food. I kindly request a full reimbursement for the order to help cover these penalties and restore my confidence in the efficiency of Apps Food Delivery Service. If we cannot come to a resolution, I may have to refrain from using PostMates in the future, as professionalism and punctuality are vital in my line of work, as I'm sure they are in yours. I am eager to hear your feedback on how we can address this issue moving forward. Thank you, Fala Dagher

Dear Kyle, I appreciate your prompt attention to my concerns. Yesterday's experience with your service was very disappointing. My order for 6 people was delivered with multiple missing items, causing issues with my crew and talent on the photo shoot, resulting in additional expenses for meal penalties. I would like to request a full reimbursement to cover these costs and restore my trust in PostMates. Professionalism and punctuality are crucial in my line of work, and I hope we can resolve this matter amicably to continue using your service. I look forward to your response on how we can address this incident effectively. Thank you, Fala Dagher

I ordered two pizzas and some additional items from NoHo Pizza Man on Tuesday, April 2, [redacted], around 10:40pm. When we received the order, we discovered that anchovies were included on both pizzas, even though I did not select them. One pizza was a 10” with only pepperoni, and the other was a 12” with pepperoni, corn, and bacon. Upon reviewing my order, I noticed that if I didn't choose all the toppings available, anchovies were automatically added, which was not made clear during the ordering process. Despite attempting to report the issue through the app, I encountered errors. I believe there was a default setting issue that needs attention, especially for customizable orders. I am requesting a refund for the two pizzas that contained anchovies since they were not edible due to the strong fish taste and smell. Thank you for your time and prompt response. -S.G.

Hello, I'm Alex. After finishing two deliveries, my account got deactivated due to incomplete deliveries when my phone was stolen. I've since changed my password and got a new phone. I'm eager to speak with someone to reactivate my account and address any late order concerns. I value working for Postmates and am keen on resolving this matter promptly. Thank you.