Postmates Customer Service Issues

The restaurant made an error with our order and refunded $25.68 the next business day, but the refund didn't show up in our account. After contacting the restaurant, they confirmed the refund details, but Postmates stated we missed their 5-day deadline for refund requests. We were unaware as the restaurant had resolved the issue. The restaurant later found out Postmates couldn't refund because the money likely went to a disposed prepaid card. It's frustrating that Postmates kept the money mistakenly refunded to them.

I recently placed an order with Alfred's for tea but mistakenly entered the wrong address. I canceled the order within seconds as I noticed the error. Despite this prompt action, I was still charged. It seems unreasonable to have been charged so quickly, especially since the order could not have been prepared in such a short time. Subsequently, I placed a new order with the correct address. According to Postamates' policy, I should not have been charged for the canceled order. I believe I should receive a refund for this oversight.

I was charged $22+ but did not receive the items I ordered from Taco Bell. I was hoping to get the Nacho Fries box, which they no longer carry, but I still paid for it. Instead, I only received a quesadilla and 4 orders of Cinnabons. I don't want to pay for something I didn't get. Please charge me for what my driver, Daniel, paid for, but I don't want to be charged for the Nacho Fries box. Taco Bell should update their menu since I wasn't informed about the item no longer being available. I would appreciate your assistance with this matter.

Hello, I am reaching out regarding my recent Chick-fil-A order. The Postmates driver took nearly two hours to deliver my food, citing that he was assigned multiple deliveries. The food arrived cold and the drink was watered down. I feel frustrated by this experience and believe I should not be charged for the order. Please contact me at [redacted] or email me. Thank you.

I received a Starbucks delivery job which had item unavailability. After consulting the customer, she changed her order size. Confusion arose when she switched sizes midway through the payment process. As a result, the barista refunded the incorrect order back onto the Postmates Card, and I clarified the change. However, this led to the Postmates Card being declined when trying to pay for the revised order. Fortunately, Starbucks provided the drinks since they were already prepared and recognized my affiliation with Postmates. To sum up, the initial order payment was returned, followed by a decline on the Postmates Card during the corrected transaction.

While completing a Postmates delivery from Starbucks, there was an issue with the order. The Starbucks did not have the nitro cold brew, so the customer changed the order. I adjusted the order at the counter, but the Postmates card got declined twice. Thankfully, the baristas gave the drinks for free as they were already prepared. Since that incident, no more deliveries have come in, and after requesting to speak with someone through the app, no one reached out. I hope my card has not been deactivated, as I want to continue delivering. Please contact me regarding this matter. Thank you.

I have experienced two significant issues with Postmates this past week that need urgent attention. I have tried contacting them via email three times with no response, which is frustrating. The first problem occurred when I received food I am allergic to from a sushi restaurant. Despite being specific about my order, I had a severe reaction due to the spiciness of the chopped scallop nigiri. Tonight, my order was canceled close to its delivery time, leaving me hungry and struggling to find something to eat, especially as a diabetic who needs to manage my insulin and sugar levels. The company's mere apology for the inconvenience is not satisfactory. I am disappointed and considering taking further action if these issues are not resolved promptly. I eagerly await a response from Postmates.

I had worked with your company a few months ago, but due to payment issues, I had to pause my work temporarily. Recently, upon resuming my deliveries, there seems to be an ongoing problem. Today, I completed three deliveries, but only two are reflected in the system. I am concerned about the consistency in counting deliveries, especially for promotional incentives. It feels unfair that only specific deliveries are being acknowledged while others are omitted. Every delivery made should contribute towards any promotion equally. It's disheartening to see discrepancies in the count, especially when striving to meet the requirements for a promotion. I urge you to rectify this issue promptly by ensuring all my completed orders, including the recent ones at Denny's and Popeyes, are correctly counted towards the promotional target. Clarifying this matter is essential for me to continue working with you.

I experienced an issue with my Postmates order. I attempted to have lemonade delivered, but it ended up being processed as a pick-up order, which was not my intention. Despite my efforts to change it to delivery, it did not go through. I request a full refund for the $35.12 order as soon as possible. This has happened before, as I previously had an issue with a missing drink and did not receive a refund. I value your prompt attention to this matter and hope for a quick resolution. Thank you for your assistance.

I purchased a $25 gift card for Postmates three months ago. I've been trying to register different debit cards on their site to use my gift card, but it's been challenging and frustrating. Finally, tonight, I managed to register a card and place an order using my gift card. However, I later discovered that Postmates charged my Visa $25 for an $18 Taco Bell order. This double charge has left me extremely upset and financially strained. I demand a refund promptly. It seems I'm not alone in facing this issue, as I noticed numerous complaints about similar problems with Postmates. They must refund my money immediately and address this widespread problem.

I ordered from Romano’s Macaroni Grill and selected a mix and match lunch special for delivery to [redacted] North Virginia Street, Apartment [redacted] in Reno, Nevada. The delivery was scheduled for a little after 4 pm yesterday, but it never arrived. I spoke briefly with the Postmate on the phone before my battery died and provided the address details once more. Despite expecting the delivery shortly, the Postmate did not arrive. Upon recharging my phone, I noticed missed calls from various numbers and attempted to return them, only to discover they were disconnected. The delivery was marked as completed. Despite my numerous efforts to contact support, I have not been successful. I am a frequent Postmates user and have generally had positive experiences, so I hope for a swift resolution. My account email is [redacted], but I primarily check [redacted] I appreciate a prompt response.

On 4/13/[redacted], I attempted to order from Josh & John’s twice, but unfortunately, both orders were canceled. During the first attempt (canceled at 9:36pm), the driver had to cancel due to damage in transit after the order was delayed. The second order (canceled at 11:02pm) was a reorder of the first one, but the driver couldn't reach my residence, and I couldn't meet her. This issue has happened multiple times to me living on post in Fort Carson. Despite paying the delivery fee to have the convenience of delivery, I've had to meet the drivers elsewhere to pick up my orders because they couldn't find my address. This defeats the purpose of delivery. While I appreciate the refunds I've received, I'm disappointed in the service and hesitate to recommend it to others, considering my experiences.

While I was on my way to deliver food to a customer, Postmates called to inform me that the order was canceled due to a family emergency. They requested account verification details like my password, name, and phone number for a refund or payment, which conflicted with their email stating they never ask for passwords. Uncertain about the situation, I'm worried as the funds were deducted from my account. Despite being assured of a refund in 12 hours, a confusing email about a new debit card added to my concerns. Postmates insisted on the new card over a call, delaying my ability to deliver for half an hour and implying fault for the canceled order, though it was the customer's decision. Feeling unsettled, I'm seeking clarity, requesting a contact to address these issues promptly.

I noticed two charges on my account dated April 14th. I was asleep when my kids used my phone with the saved credit card information to place two orders from Denny's, which I promptly cancelled upon receiving a notification from my bank. As a new Postmates user, I wasn't aware that cancelling still results in a full charge. Although I didn't authorize any Denny's orders today, I find it frustrating to be charged mistakenly due to my kids' actions. I attempted to contact customer service earlier as advised, and was directed to message support through a specific website. Despite being assured of a response within 15 minutes, it has been over 3 hours with no reply. My phone number is [redacted] and I hope to resolve this with a representative soon. Thank you for understanding the situation.

On April 14th, I placed an order for 3 items through Postmates at a restaurant. Shortly after, I was informed by Postmates that one item was unavailable but was not specified. Lacking the information to make a substitute, I decided to cancel the order. After contacting the restaurant directly to confirm availability, I reordered the 2 available items through Postmates. To my surprise, I have been charged for the initial order that included the unidentified unavailable item. It is frustrating as I was not given the chance to select an alternative. I am seeking a refund for the first order discrepancy. Please contact me at [redacted] or message me at [redacted]. Thank you, Linda L.

Hello, I'm Jelena, the manager of Mimmo Cucina Italiana. I recently emailed your representative and did not receive a reply. I am resending the email for your attention. Hi Ryan, This is Jelena, the manager of Mimmo Cucina Italiana. Mamdouh Faid and I discovered that there was an existing contract between our restaurant and your company. However, we identified an agreement that was not signed by Mamdouh, and it does not bear his signature. From reviewing the emails, it appears that you have been in contact with Nita Efendija, but the issue is that she did not notify any of her supervisors about these actions. We understand that this matter does not reflect on your performance. I would appreciate your guidance on the agreement, as our Tablet has not been activated, and we have not received any orders from Postmates. Thank you, Jelena and Mimmo We are keen to resolve this promptly. Thank you.

On Saturday, April 13th, I completed two delivery orders from Chili's Grill & Bar around 1:04 pm. After successfully delivering the first order, I encountered issues with the App not providing directions for the second delivery. Despite my attempts to get guidance from the App, I was unable to do so and had to wait at the location. Eventually, I had to pick up another order that led me to Uptown Dallas, only to find out upon arrival that the order had been canceled. It seemed like the App was experiencing technical difficulties. I decided to take a break for a few hours and went back online at 5:00 pm, where I successfully took another order at 5:13 pm. Despite these challenges, the App has been functioning properly overall. I wanted to provide an update on the situation.

I fell victim to a phishing scam, resulting in someone using my account to withdraw my balance. I am seeking assistance in resolving this matter. Although I received an initial email response from support with instructions on how to proceed, I did not receive further guidance after providing my new information as requested. It has been more than 15 hours since I reached out for help via email, with the promise of follow-up through email or phone. I would greatly appreciate a phone call or live chat to address this issue as I feel the automated responses lack the personal touch needed for this situation. I am concerned about the incorrect balance shown, especially since it does not include tips from 04/14, which I typically receive when working. I am hopeful for reimbursement of the fraudulently withdrawn funds and would like the opportunity to explain the situation to a person directly. Despite multiple email responses, I am eager for a resolution from a human representative. Thank you.

In my last three Postmates orders, I have experienced consistent issues with the service. The first time, my salad arrived without dressing. Subsequent orders have arrived significantly later than the estimated time, resulting in cold food upon delivery. It is frustrating not being able to rectify these issues once my food is in my possession. I am growing increasingly dissatisfied and am considering deleting the app altogether. I would appreciate a resolution to this ongoing problem as it has become unacceptable to me.

Hello, I'm Hector. Recently, while working on Postmates, I encountered an issue where I received two orders from different people for the same location. Despite one being ready, I was required to pick up both orders before proceeding. This led to a confusing situation where I had to cancel one order to avoid inconveniencing the customer. Additionally, a previous order wasn't received by the restaurant, resulting in wasted time. These back-to-back incidents have caused me to be temporarily banned from the platform, affecting my earnings potential. I am frustrated by these circumstances as they aren't my fault and I feel penalized for Postmates' errors. If this situation persists, it will continue to impact my ability to make money through deliveries. Any assistance in resolving these issues would be greatly appreciated.