Hi,**I ordered postmates from shake shack this evening. We were delivered the wrong ord...

GetHuman-salensh's customer service issue with Postmates.com from February 2019

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The issue in GetHuman-salensh's own words
Hi,**I ordered postmates from shake shack this evening. We were delivered the wrong order. Our order was two burger, a fry, and a milkshake. We got two fries, two different burger that had pepper on them, and no drink. The order we were delivered had the name Jasmine on it, which is not my name. The delivery man said he would go back for the shake but never return. I tried to put in a request that our order was completely wrong, but I accidentally only put that the fries were wrong. I did not know you couldn’t put in more than one request in. I was trying to tell the driver that we got the completely wrong order, but there is no way to do that. I want to request a refund for our order because we did not get any of the food we ordered. Thanks,**Shyanne******@***.com****-***-****
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Postmates.com

Customer service issue
Reported by GetHuman-salensh
Feb 16th, 2019 - 8 mons ago
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Timeline
GetHuman-salensh started working on this issue
Feb 16th 3:40am
GetHuman-salensh indicated the issue is not fixed yet.
Feb 16th 3:41am