I manage a restaurant, The Bakehouse at Chelsea in Norfolk, Va. we received a postmates...
GetHuman1957515's customer service issue with Postmates.com from January 2019
Help with my Postmates.com issue
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The issue in GetHuman1957515's own words
I manage a restaurant, The Bakehouse at Chelsea in Norfolk, Va. we received a postmates order. The driver came to pick it up. He arrived at the correct time, and was extremely professional and friendly. Honestly, something that I do not expect from your drivers. They are usually late, rude, or both. He was neither. I ran his Postmates credit card. It was declined. I was busy, so he stepped out of line to try to resolve the issue. He returned about ** minutes later, saying he exhausted every method at his disposal to contact you. His email bounced back and could not get a human on the phone. We tried to contact the customer but the number provided was out of service. I then tried to find a way to contact you, and was unsuccessful. He cancelled the order as that was the only option we had. I am at a loss at this whole situation. We have, for a few months been considering becoming a postmates partner, but with customer service like this, why would we? I want to be reimbursed for the pizza we made, it is $**.**. If you have any consideration for your employees, partners, or customers you should issue some kind of credit to the driver and customer, as well as a apology for wasting everyone’s time. This is one of the few drivers I’ve met that I would hire based on his professionalism. I would do whatever you need to to make it right. Call me at the store immediately to resolve this* **********
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