This is my first time using Postmates. Unfortunately it was not a good experience. Firs...

GetHuman-lparisi's customer service issue with from December 2018

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The issue in GetHuman-lparisi's own words
This is my first time using Postmates. Unfortunately it was not a good experience. First of all, the total was **.** but I was charged **.**. Then I placed my order at *:** the estimate time said my food would arrive at *:**. That was extended a number of times. The app claimed that the driver was picking up the order however, the estimated time of arrival was delayed a number of times. I called the driver who informed me the food would be ready in a few minutes and that he would be on his way. That was ** minutes ago and I am still waiting for him to leave the restaurant. I can’t even cancel at this point without being charged. This is a fast food place that I have been to many times and never had to wait over an hour. I’m extremely unhappy with the hidden charges and the terrible service.

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Customer service issue
Reported by GetHuman-lparisi
Dec 13th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 21400 others
0 customers following this


GetHuman-lparisi started working on this issue
Dec 13th, 2018 10:58pm

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