My sons is * with aspergers. He went through and downloaded apps and subscribed to a fe...

GetHuman1698942's customer service issue with Postmates.com from December 2018

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The issue in GetHuman1698942's own words
My sons is * with aspergers. He went through and downloaded apps and subscribed to a few due to his lack of understanding what that meant. One of which was postmates unlimited. I did not know he subscribed to this (i dont use postmates often so I did not see this in my app, as well as I did not get an email confirming this purchase either, nor does it show in my in apps subscriptions through google play, in which I went through the other day because I found out he had subscribed to a couple others as well). I just went through your refund policy and it states that if the payment goes through, there is no redund. Is there any exceptions to this clause? I need to be refunded, as I cannot afford this almost ***.** loss.
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Postmates.com

Customer service issue
Reported by GetHuman1698942
Dec 5th, 2018 - a mon ago
I have an issue with Postmates.com too
Fixed
Seen by 1 customer so far
Similar issue to 20036 others
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Timeline
GetHuman1698942 started working on this issue
Dec 5th, 2018 11:43pm
GetHuman1698942 indicated the issue is not fixed yet.
Dec 5th, 2018 11:47pm