My sons is * with aspergers. He went through and downloaded apps and subscribed to a fe...
GetHuman1698942's customer service issue with Postmates.com from December 2018
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Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1698942 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1698942 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
The issue in GetHuman1698942's own words
My sons is * with aspergers. He went through and downloaded apps and subscribed to a few due to his lack of understanding what that meant. One of which was postmates unlimited. I did not know he subscribed to this (i dont use postmates often so I did not see this in my app, as well as I did not get an email confirming this purchase either, nor does it show in my in apps subscriptions through google play, in which I went through the other day because I found out he had subscribed to a couple others as well). I just went through your refund policy and it states that if the payment goes through, there is no redund. Is there any exceptions to this clause? I need to be refunded, as I cannot afford this almost ***.** loss.
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Dec 5th, 2018 11:47pm
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