I placed an order with Olive Garden at *:** pm through your app. The estimated delivery...

GetHuman1486135's customer service issue with Postmates.com from November 2018

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The issue in GetHuman1486135's own words
I placed an order with Olive Garden at *:** pm through your app. The estimated delivery was **-** minutes. Now that it’s been almost an hour, I decided to track my order and the delivery status has changed to another * hours, estimated at *:** pm. I was given no notification that the delivery time changed so drastically and now that I want to cancel my order rather than wait another * hours for food, I can’t without being charged because it’s “being prepared”. How could it possibly be being prepared if it won’t be delivered for another * hours? To top it off, your company also doesn’t have anyone I can actually speak to in an attempt to resolve my issue now. I have used other delivery services that are your competitors and have never dealt with something like this. I am extremely frustrated and will end up having to figure something else out for dinner because it is completely unreasonable for you to expect your customers to wait * hours for delivery when they were quoted less than *. This is my first time using your services and I am very disappointed.
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Customer service issue
Reported by GetHuman1486135
Nov 3rd, 2018 - a mon ago
I have an issue with Postmates.com too
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Seen by 3 customers so far
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GetHuman1486135 started working on this issue
Nov 3rd 10:54pm