Dear customer service agent on the date of ******** I made a purchase from *-Eleven con...

GetHuman1465788's customer service issue with Postmates.com from November 2018

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The issue in GetHuman1465788's own words
Dear customer service agent on the date of ******** I made a purchase from *-Eleven contain miscellaneous items and * orders of tacos. Upon deliveries I was told by the driver that store was out of the Taco's. Delivery person by the way was completely different than the profile says who it would be. Since I did not receive the tacos I went ahead and request a refund. I got a reply back from postmate that I would get my total refund back for the items that I did not receive. I was expecting a refund back to my account and not have to deal with having to write an email asking for my money back for the iteams i did not received. Very inconvenience in my part. Im a customer who orders takeout frequently. I recently switch to postmate from uber eat to postmate and so far i been happy with postmate until now. With uber if an item is not received by a customer uber gives back the money. Not having to write email to postmate. I signed on for the yearly subscription for unlimited deliveries. After this hassle I'm going to have to go ahead and cancel that subscription as well. This the first email sent to me by the last post mate agent was a lie about me getting back my refund, im hopeless some one from postmate lying lazy agent to write me an email reply back. All I want is my money back for the items i didn't get. *Thank you
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Postmates.com

Customer service issue
Reported by GetHuman1465788
Nov 1st, 2018 - a mon ago
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Timeline
GetHuman1465788 started working on this issue
Nov 1st 6:25pm