My husband and I ordered delivery, through postmates, and from ramen inochi on bardstow...
GetHuman1379162's customer service issue with Postmates.com from October 2018
Help with my Postmates.com issue
GetHuman1379162's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1379162 will want to follow the link below to head to their help center. We will check on GetHuman1379162 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1379162 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1379162's own words
My husband and I ordered delivery, through postmates, and from ramen inochi on bardstown road in Louisville Kentucky this evening. After we ordered we were informed that it would be two hours before we received our order. We called the restaurant to tell them we would just pick up our order but one of the employees said our order was already picked up by you and out for delivery. When we called ramen inochi, an hour and a half later, they said they hadn’t even received our delivery order. *The entire situation is frustrating, and without the ability to resolve the issue, or verify that our order was properly received, we cancelled and placed a new order for carry out through ramen inochi. *Being unable to contact postmates other than through email, we felt we had no other option than to terminate the delivery. We will not be ordering delivery through postmates again, and will tell others about this encounter. A two hour delivery window is unacceptable, but if it’s unavoidable, we should have been told before hand. Especially since we were unable to speak to an actual person from this company.
GetHuman1379162 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1379162 fixed the problem
We are waiting for GetHuman1379162 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.