My husband and I ordered delivery, through postmates, and from ramen inochi on bardstow...

GetHuman1379162's customer service issue with Postmates.com from October 2018

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The issue in GetHuman1379162's own words
My husband and I ordered delivery, through postmates, and from ramen inochi on bardstown road in Louisville Kentucky this evening. After we ordered we were informed that it would be two hours before we received our order. We called the restaurant to tell them we would just pick up our order but one of the employees said our order was already picked up by you and out for delivery. When we called ramen inochi, an hour and a half later, they said they hadn’t even received our delivery order. *The entire situation is frustrating, and without the ability to resolve the issue, or verify that our order was properly received, we cancelled and placed a new order for carry out through ramen inochi. *Being unable to contact postmates other than through email, we felt we had no other option than to terminate the delivery. We will not be ordering delivery through postmates again, and will tell others about this encounter. A two hour delivery window is unacceptable, but if it’s unavoidable, we should have been told before hand. Especially since we were unable to speak to an actual person from this company.
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Postmates.com

Customer service issue
Reported by GetHuman1379162
Oct 20th, 2018 - a mon ago
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Seen by 5 customers so far
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Timeline
GetHuman1379162 started working on this issue
Oct 20th 12:42am
GetHuman1379162 shared this issue with others over email
Oct 20th 12:43am