I ordered a large order of burritos for myself and my coworkers (* burritos totalling a...

GetHuman-arseniop's customer service issue with Postmates.com from October 2018

3 views
 | 
13068 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-arseniop's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-arseniop's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arseniop will want to follow the link below to head to their help center. We will check on GetHuman-arseniop later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-arseniop may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-arseniop's own words
I ordered a large order of burritos for myself and my coworkers (* burritos totalling about $**, tax and delivery charge included). I collected the money from my coworkers and fronted the charge on my credit card (this was done through my friend’s postmates account). When the delivery man finally showed up, he left the order with my coworker even though I told my coworker to ask him to wait for about ** seconds so I could tip him and check the order, but he just left. He didn’t deliver the proper order—there were only * burritos and they weren’t the right type. I had to give my coworkers their money back because no one received what they ordered. Now I still have a charge on my account for a messed up order. I don’t care if I never have to use Postmates again, but I would like my money back. It is very frustrating that there is no number to call, so I am hoping that this can be rectified via e-mail in a timely manner because I have other bills I need to pay for.
GetHuman-arseniop did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-arseniop fixed the problem
We are waiting for GetHuman-arseniop to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-arseniop fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-arseniop
Oct 15th, 2018 - 2 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 3 customers so far
Similar issue to 13068 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-arseniop started working on this issue
Oct 15th 7:54pm