Postmates Customer Service Issues

I recently discovered that I was involuntarily signed up for Postmates Unlimited and charged for a service I did not authorize. Despite cancelling the subscription, I want assurance that future charges will cease. If this issue cannot be resolved, I will switch to UberEats. Transparency would have led me to promptly cancel this unwanted subscription. Can I please receive confirmation of a refund and ensure that I will not be charged for a service I did not consent to? If this cannot be guaranteed, I will opt to delete my account and transition to using UberEats. Postmates Unlimited is not something I desire.

I have received my card. My name is Michelle Lindsey. I downloaded the app and added the card. Currently in Ohio, I will be relocating in about 6 weeks. I want to ensure a seamless transition to my new carrier as I choose Fort Lauderdale. Depending on how things go, I may end up closer to Deerfield Beach. In 4 weeks, I will be in our new condo while my husband takes a couple of weeks off before starting his new job. I aim for 5-star performance in new roles, so I want to ensure things will work out smoothly. Once settled in Florida, I will provide an update. Just waiting on my husband's 401k before leaving Ohio to start our new adventure. Please acknowledge this message so I can have peace of mind. Thank you, Michelle Lindsey.

I placed an order with Chipotle via Postmates last night, with an expected delivery time of an hour. I requested the delivery person to contact me upon arrival. However, I received a call half an hour later stating that my order was stolen, leading to a delay as Chipotle had to prepare a new one. The delivery person mentioned incidents of food theft affecting multiple customers. Despite the inconvenience, my order arrived with incorrect items, for which Chipotle is to blame. To my surprise, I noticed a $30 charge on my bank account instead of the initial $23. I ensured to tip the driver in cash, not through the app. I seek a refund for the overcharge, backed by order evidence and bank records.

I recently noticed an automatic charge of $95.68 on my account dated 10/09/[redacted] for Postmates Unlimited Yearly Purchase. I did not authorize any subscription through Postmates for my daughter. I would like to dispute this charge and request a refund. Thank you. Transaction Details: - Type: Debit Card - Purchaser: MS GEORGETTE T VELOSO - Description: Postmates Unlimited Yearly Purchase - Merchant Category: Eating Places and Restaurants - Merchant Category Code: [redacted] - Merchant Name: Postmates Any assistance on resolving this issue would be greatly appreciated. Thank you.

I have had multiple incorrect orders from Postmates in the past, but today's experience with American Deli was particularly frustrating. I ordered a 10-piece wings meal that was supposed to come with blue cheese, celery, fries, a drink, and also a chicken tender meal. Unfortunately, my order was missing the fries, blue cheese, and celery. The Postmates app clearly listed these items as part of the meal, so it's disappointing that they were not included. Since I don't have a car, I can't easily deal with these issues. There seems to be no way to report problems, get a refund, or even contact the driver. The lack of customer service options is very concerning. I would appreciate a full refund for this error so that I can order something else for my child and myself for dinner. Thank you.

I experienced another failed delivery. This is the second time this has occurred. During the first incident, I had to contact the driver an hour after the scheduled delivery time. The driver claimed he couldn't see my address or phone number, leading to a cancellation fee. Unable to reach customer service for a refund, I abandoned the issue. Now, faced with a similar situation, the delivery time keeps changing, and the driver's contact number was incorrect. I insist on being reimbursed for the previous cancellation fee. I am giving the current order one more hour before considering cancellation, and if I do cancel, I expect a refund for that fee as well.

My spouse and I placed a delivery order with Ramen Inochi on Bardstown Road in Louisville, Kentucky, via Postmates tonight. The estimated delivery time given was two hours, prompting us to try to change it to pickup, but Ramen Inochi staff mentioned the order was already with Postmates. However, when we contacted Ramen Inochi 90 minutes later, they had no record of our delivery order. The lack of communication between Postmates and the restaurant led us to cancel the delivery and reorder for pickup directly from the restaurant. Our frustration with the situation was aggravated by the two-hour delivery estimate, the inability to resolve the issue promptly, and the lack of confirmation that our order went through correctly. Since we could only reach Postmates via email, we opted to cancel the order. Subsequently, we decided not to use Postmates for delivery in the future and will share our experience with others to ensure better service expectations.

Getting in touch by phone is more effective than sending an email. There can be misunderstandings when cashiers ask questions we can't answer via email. When customers need assistance with their orders, they should contact the company directly instead of the delivery people. I have a question about a lost card from last Wednesday night and need advice on how to continue working or making deliveries without it. I look forward to your guidance.

I received a delivery at Subway on Broadway Blvd in Kansas City for a customer named James. The order was a single cookie, which seemed odd. Shortly after, I received a call within the Postmates app offering me a bonus if I completed 10 more deliveries to receive $[redacted]. To proceed, I had to verify my sign-in information, which I did. Following the call, I was unexpectedly logged out of the app. Upon logging back in, I discovered my funds were missing, and my account had been compromised. This experience was upsetting, and I believe it is crucial for your business to be aware of this security breach. I kindly request a refund for the amount taken from my account. Thank you.

Karen K. placed an order on the app on October 16th. I appreciated the variety of options on the app compared to what I'm used to. Everything seemed to go smoothly; the payment was accepted, and the address input went well. However, about an hour later, I received a text stating that my order could not be delivered. I'm confused as to why the order was accepted if it couldn't be delivered. I was assured I wouldn't be charged, but I see a charge of $57.85 labelled as POS authorization with a 10-day hold. Despite being told there would be no charge, I was still billed. Normally, I would expect a refund within a few days as per the website policies, but I haven't received one yet. This lack of refund has left me feeling like I've been taken advantage of, and I urgently need a full refund as soon as possible for order ending in [redacted].

I placed an order last night around 11. My original Postmates delivery time was 11:41 pm. Unfortunately, my order wasn't picked up by the assigned Postmate, Jasmine. I sent her some additional details via text but received no response. Throughout the night, the status of my order remained at "picked up" since 11:41 pm, causing me concern that the delivery might arrive while I was asleep. As of 11:21 am the next day, the status is still the same, and I've been unable to cancel the order despite multiple attempts. I've made numerous efforts to contact Postmates without success. I am frustrated, and I would like a refund, resolution for this situation, and compensation for the inconvenience caused.

Yesterday, on 10/22/18, I worked for approximately 3 and a half hours without any issues. Before tips, the amount came to $47 and some change. However, when I went to cash out a few hours later, the money was missing. Postmates insisted that I had been paid, but I have not received any payment. They mentioned that sometimes it takes a couple of days to reflect in my bank account, but my linked debit card registers transactions instantly. Additionally, I did not even get the chance to request a cash out as the $47 was gone before I could do so. There are no emails confirming a payment or a successful cash out, and there is no record of my bank account receiving the money. I kindly request a resolution to this issue.

Subject: Reimbursement Request Follow-Up Good day, I am writing in response to the follow-up email I received yesterday regarding my request for reimbursement for a cash payment made for an order. In my initial communication, I detailed the issue I encountered with the support app button not functioning when I needed assistance. Unfortunately, my company credit card was inadvertently left at home, unbeknownst to me as I started my workday. Subsequently, I was unable to reach support for my last order, which led me to pay in cash as a last resort. Despite the inconvenience, I have provided all necessary documentation for the reimbursement process, including a copy of the receipt in the attached scan. Thank you for your attention to this matter. Best regards, J.O.

I have interacted with 3 different customer support representatives regarding this issue, but it seems they are not fully understanding the situation. On 10/2 around 5:00 PM, I placed an order via Postmates for food from a Chinese Deli in North Hollywood, California. I received notifications that the driver was on the way. However, when I went outside, I encountered a car with hazards on, unsure if it was the Postmates driver. After some confusion, I provided instructions to the driver, but they still could not locate me. Frustrated, I canceled the order as I decided to pick it up myself. Postmates charged me $34.29 for the order, even after cancellation. I later paid $32.30 at the restaurant with my credit card on 10/4. Postmates insists on a refund request within 48 hours, but I only noticed the charge later due to a delay in processing. I am requesting a refund of $34.29 on my Visa. The driver appeared inexperienced or there was a system glitch, leading to a stressful experience for me as someone with MS.

I use the fleet app for delivery orders, but I'm experiencing issues with not receiving any orders when I'm in a red or Hot Zone. Despite previous complaints, I haven't received any response. My phone is fully charged, and I have a good service and internet connection. I'm also missing out on the $[redacted] deal for 35 deliveries, affecting my earnings. I would appreciate it if this issue could be resolved promptly. Thank you.

I purchased $65 of food from Cheesecake Factory in Arcadia, CA, with an estimated delivery time of 50-60 minutes to Sierra Madre, just 3 miles away. My primary concern is the additional $20+ charge labeled as "taxes and fees," which requires clarification or refunding. Moving on to the main issue, I received a notification that my order was on its way after 45 minutes, but the driver informed me 20 minutes later that she had just placed the order at the restaurant (a total of 65 minutes post-order). Despite my patience for the Postmates system, after waiting for 90 minutes, I tried to contact the driver twice, but both calls were declined. Eventually, the driver texted explaining difficulties answering the phone due to the complexity of letting me know about my now $85 order. Upon arrival, the driver cited issues locating her car in the mall, leading to the delayed delivery of cold food, received 2 hours after ordering. As I prepared this complaint, I discovered I was charged over $90—far beyond the initial $65. I am requesting a full refund for this disappointing and costly experience.

Lately, my experiences with using Postmates to order Chick-fil-A have been disappointing. On two occasions, the delivery drivers never picked up my food, leaving it stranded at Chick-fil-A. Despite my attempts to get an update, all Postmates does is inform me that my delivery time is continuously delayed. This situation is frustrating as the main reason for using Postmates is for timely delivery services. I anticipate a resolution for this ongoing issue, especially since I'm observing the delivery time increasing with no driver in sight. I'm relieved to have been assured that I won't be charged for my latest failed order. Hopefully, this matter can be addressed promptly to prevent Postmates from losing more customers in our area.

While at my first stop waiting for the food, I attempted to contact the contact for the initial order using my iPhone. Unfortunately, the app did not allow me to make the call until I confirmed picking up the food, which was not ready yet. To work around this, I had to navigate the app to proceed with the second location, ultimately leading me to cancel the second delivery just to obtain the first contact's information. Has anyone using an iPhone experienced a similar issue? I missed out on a delivery because I couldn't access the contact details after accepting the second order. Any advice on this matter would be greatly appreciated.

This is my first time using your service, and I am extremely dissatisfied with my experience. I was under the impression that I had 7 days of free delivery, so I did not expect a delivery fee. The website also did not provide me with a total cost before checkout. The estimated delivery time was 3pm, but the driver arrived late at around 3:30pm, causing inconvenience as my partner had to leave. Moreover, my order was missing an item, and when I inquired, the driver was unaware. When I asked about the total cost, I was shown a receipt from the restaurant for around $25, but I was charged almost $38 on my credit card for just 1 sandwich, 1 half sandwich, and chips that were not delivered. This discrepancy has left me extremely unhappy, especially considering the missing items and unexpected charges. I am also confused about the free delivery credit I was supposed to receive. Despite receiving another message about having more credit, I am hesitant to trust it after this experience. I had planned on ordering multiple times this week, but now I am unsure due to these issues. How can we resolve this matter?

I recently got a call from a number in Liverpool, Ohio about an issue with my order on Postmates. They advised me to pull over and cancel the order. After that, they told me to change my password and confirm my phone number. They sent a link via text message, which led me to reset my password to "fleet5542." Once I confirmed that my account was logged out, they abruptly ended the call. After receiving an email about funds being deposited, I realized that the debit card linked to my account had been changed to a different one without my knowledge. I suspect that my account was hacked, and the person might have stolen the funds I had in the Fleet app.