I am a postmates driver. I just had a delivery for Renee Wiles. I arrived at Jersey Mik...

GetHuman-bryancis's customer service issue with Postmates.com from October 2018

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The issue in GetHuman-bryancis's own words
I am a postmates driver. I just had a delivery for Renee Wiles. I arrived at Jersey Mike’s in Otay Ranch Chula Vista Ca and the workers said she cancelled but she didn’t cancel in the app! I called her and asked what was going on and she said she didn’t have time to cancel. I was trying to go to another delivery but the app didn’t let me. I tried everything but the only way to get out of the delivery was for me to cancel? Like I was the culprit? I kindly called her back and asked for her to cancel and she replied she’s not paying the cancellation fee! There is no way for me to continue working until I had to cancel like it was my fault! This took ** mins of my life and it looks like it’s my fault! How can we fix this issue? I drove all the way to this establishment only for me to waste gas and time for nothing? Definitely need help ASAP

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Customer service issue
Reported by GetHuman-bryancis
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12790 others
0 customers following this


GetHuman-bryancis started working on this issue
Oct 13th, 2018 7:19pm

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