I filed a complaint that my driver didn’t show and I was sent an email saying that a refund was not avalible because the driver had waited for five minutes. This is not the whole story however. I waited outside of the address for ** minutes for the driver. He called me and I answered, but the number was blocked so I could not pick it up. I proceeded to call him again from multiple phones but each time I was not able to reach him as the number was blocked. It seemed that the driver was at the wrong address, and I was not able to contact him to direct him to the right place due to his blocked number. I would like a full refund and possibly something for my trouble. This experience has been extremely stressful and if postmates does not refund me I will file a claim and get my money back this way.
GetHuman1321027 did not yet indicate what Postmates.com should do to make this right.