I filed a complaint that my driver didn’t show and I was sent an email saying that a re...

GetHuman1321027's customer service issue with Postmates.com from October 2018

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The issue in GetHuman1321027's own words
I filed a complaint that my driver didn’t show and I was sent an email saying that a refund was not avalible because the driver had waited for five minutes. This is not the whole story however. I waited outside of the address for ** minutes for the driver. He called me and I answered, but the number was blocked so I could not pick it up. I proceeded to call him again from multiple phones but each time I was not able to reach him as the number was blocked. It seemed that the driver was at the wrong address, and I was not able to contact him to direct him to the right place due to his blocked number. I would like a full refund and possibly something for my trouble. This experience has been extremely stressful and if postmates does not refund me I will file a claim and get my money back this way.
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Postmates.com

Customer service issue
Reported by GetHuman1321027
Oct 11th, 2018 - a mon ago
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Timeline
GetHuman1321027 started working on this issue
Oct 11th 7:24pm