I had an insufficient order where I did not get all the food I wanted and wanted a part...

GetHuman1316960's customer service issue with Postmates.com from October 2018

2 views
 | 
12471 similar
 | 
0 following
Help with my Postmates.com issue
GetHuman1316960's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1316960 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1316960 can let us know if they help or not.
The issue in GetHuman1316960's own words
Trying to get a response as to the ineptitude of the delivery. ... I had an insufficient order where I did not get all the food I wanted and wanted a partial refund. I was told I would be contacted by postmates after filing a report but I was NEVER contacted and the issue was listed as "resolved". I recently had another issue where my delivery was so late that my food was ice cold and the driver blamed it on my apartment not having enough signs and was upset that I was not able to walk around the complex trying to find her. Again, this issue has been stated as "resolved" yet I still have not heard a single thing from postmates. I honestly wanted a full refund for that order because it was so disappointing and really upset me to have another issue when my previous one was clearly being ignored. At this point I truly just want my money back for both orders so I can delete the application and use a different service because as a customer I feel that I have been ignored and that is the worst way to feel when I am using a business.
This was especially frustrating because as a customer it helps to be heard when things go wrong and it shows that this issue has been resolved when I haven't even been contacted once.
They could make things right by refunding me for the orders that had issues.
I have tried filing reports and telling postmantes there has been an issue. They have no customer service and do not let you file reports more than once.
How GetHuman1316960 fixed the problem
We are waiting for GetHuman1316960 to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1316960 fixes it.
This email address isn't valid

Postmates.com

delivery service
Customer service issue
Reported by GetHuman1316960
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 12471 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1316960 started working on this issue
Oct 11th, 2018 3:14am
GetHuman1316960 indicated the issue is not fixed yet.
Oct 11th, 2018 3:15am

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Call free anytime: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians