We ordered * bowls of loaded baked potato soup and received * CUPS of southwest soup in...

GetHuman1114935's customer service issue with Postmates.com from September 2018

Help with my Postmates.com issue
The issue in GetHuman1114935's own words
We ordered * bowls of loaded baked potato soup and received * CUPS of southwest soup instead. I was charged for the * bowls of incorrect soup. We also never received the complimentary bread. The order was also placed at *:**pm EST and didn’t receive the delivery until *pm. We contacted the driver (Ana) who had no idea what order we were talking about. She was very unprofessional. She obviously did not check the order to make sure it was correct before she left the restaurant. The only person trying to help us was the restaurant manager (Nick).**We would like postmates to refund the difference and offer some type of gift card or significant discount on our next order. Otherwise we will seek other more reliable delivery services.
GetHuman1114935 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1114935 fixed the problem
Shawnda gave me a credit for the incorrect items. My suggestion is to have a call number to fix things in real time. Thank you!
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Postmates.com

Customer service issue
Reported by GetHuman1114935
Sep 9th, 2018 - 3 mons ago
I have an issue with Postmates.com too
Fixed
GetHuman1114935 shared how to fix
Seen by 4 customers so far
Similar issue to 9544 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1114935 started working on this issue
Sep 9th 1:33am
GetHuman1114935 confirmed the issue is fixed. Hooray!
Sep 9th 4:07am