Postmates Customer Service Issues

I'm disappointed with my second order from Postmates. I gave clear instructions with my order, but when the driver arrived, the drink was missing. When I got home, half of the order was also missing, including my son's part of the meal. I reported the issue and received a generic reply assuring me a refund, but that's not enough when so much is missing. How can a driver forget half of an order? Who is responsible for checking? My family was left hungry with only part of our meal and even that was incorrect, just rice instead of rice and peas. It's frustrating that the only response was a refund without addressing the inconvenience and missing meal. The lack of care and the mediocre response are confusing and unprofessional.

I had a disappointing experience at the Burger King on Clear Acre. The clerk served food to customers who ordered after me, there were issues with the soda machine, and I had to explain the menu to the person working the drive-thru. The dining area closed early, so I had to use the drive-thru. Additionally, the clerk hurriedly threw items into my bag without checking my order carefully. The drive-thru attendant was not friendly, and I had to speak to the manager because my Powerade was forgotten. Even after requesting no ice, the Powerade was served with ice. Overall, the service and attention to detail were lacking at this location.

I urgently need to speak with someone regarding my order issue. I paid $39 originally, but my card was charged $57, with no explanation. The order was incorrect, containing onions which I am allergic to, and missing bacon on the burgers I ordered. Additionally, my drinks were missing and the Sonic Blast was made incorrectly, with only two Snickers instead of Snicker and Reese as requested. The food arrived cold. I have been unsuccessful in reaching out to your customer service as there is no phone number or email available. I have tried multiple avenues to contact you but have not received any response.

I had an interesting experience with an order from Arriba Arriba in Queens on 8/26/18. The delivery man, Terrell J., called me and mentioned that the restaurant claimed they never received the order. Despite this, my girlfriend then placed an order from another restaurant on Seamless. To my surprise, Terrell showed up with our order, which was only partially correct. Due to the confusion, I didn't tip him thinking the order was never made. I intend to get a refund through Postmates but would like to rectify the situation by manually adding a $10 tip for Terrell. Could you please adjust the total to $66.45 and send me a confirmation via email? Thank you.

I am Gaida, and I can be reached at [redacted] Recently, my husband and I ordered five bowls from Pokeworks. Sadly, there was a mistake with the delivery by driver Gustavo, as he dropped off one bag containing only two bowls. Despite our attempts to contact him via calls and texts, he did not respond. When I contacted Pokeworks, Brittany explained that Gustavo had only picked up one bag with two bowls and forgot the second bag with the remaining three bowls. She informed me that they tried to reach Gustavo multiple times to return but he did not comply. Brittany mentioned they were unable to find another driver to deliver the missing bag and suggested I pick it up, which is inconvenient for me and goes against the standards of Postmates.

I am in need of a supervisor's assistance with my issue. I am becoming frustrated with the back and forth communication from multiple agents via email. Three cleared payouts were deposited into my old POSTMATES account that I had set up a while back. Even though I updated my account information, the deposits still went into the old account. Despite reaching out to support, I was only advised to wait for the funds without any further investigation into the wrong account issue. At this point, I am unable to access my money or even identify the account it went to. I kindly request guidance to resolve this matter as I am a single mother striving to provide for my family. While $[redacted] may seem insignificant to POSTMATES, it holds significant value for my family. Thank you for your assistance.

Hello Postmates, I am reaching out to address an issue I encountered with my recent subscription. After enjoying the convenience of the Postmates service during a free trial, I intended to cancel to avoid being charged the annual fee. However, to my surprise, I discovered that the fee was deducted from my account. As much as I value the service, the unexpected charge has put a strain on my finances. I am kindly requesting your assistance in canceling the annual subscription fee and reversing the charge on my card. Thank you for your attention to this matter. I appreciate your help and look forward to a resolution soon.

To whom it may concern, I recently went to I.B.'s Burgers to pick up a delivery. When I arrived, the employee claimed the order had already been received, but after verifying with the customer, it was confirmed that the order had not yet been delivered. The customer decided to cancel the order as there was a delay in preparation. I am requesting compensation for my time, effort, and gas used to attempt to complete the order. I should not be held responsible for the non-delivery as I made the effort to pick up and deliver it. Kindly contact me at [redacted] to discuss resolving this issue promptly. Thank you.

I would like to request a refund of $95.88 from my debit card ending in [redacted], expiration 05/22, associated with the email address [redacted] An unauthorized charge was made to Postmates on August 29, [redacted], at 07:08 am, for a Postmates Unlimited Year Subscription. I have never used Postmates and consider this charge an inconvenience. I contacted Postmates immediately upon noticing the $95.88 charge on my bank statement, requesting a reversal. After speaking with GooglePay, it was determined that the charge was connected to the email [redacted] I would appreciate it if you could investigate this charge further and provide a full refund as I was unaware of this account's activation and no deliveries were made. For security reasons, I kindly request to block the account to prevent any future unauthorized payments. Thank you.

I am seeking a refund of $95.88 from debit card ending in [redacted] expiring 05/22 connected to my email address. An unauthorized payment for a Postmates Unlimited Year Subscription was charged on Aug. 29, [redacted], at 07:08 am. I have never used Postmates before. I have contacted Postmates and GooglePay regarding this issue, and I am requesting a full refund as soon as possible. I have provided relevant information and request that my account be blocked to prevent future unauthorized charges. Kindly investigate this matter promptly. Thank you.

I ordered from STACKED through Postmates, and encountered an issue with the incorrect address provided for the restaurant. Postmates initially displayed [redacted] S Cicero Ave, which led to confusion for both the delivery person and me. After realizing the mistake, I provided the correct address, [redacted] S Cicero Ave, Crestwood, IL [redacted], which was different from the original information given. Despite the efforts to rectify the situation, the order had to be canceled, resulting in a charge of $19.40, which I believe should be refunded due to the error in address information provided by Postmates. Your attention to this matter is greatly appreciated. Thank you.

I am disappointed with my recent experience. I placed an order for food, but was charged an additional $14 to $15 more than the expected amount. I pay $10 monthly for this service and do not appreciate being overcharged and having to wait for a refund. I have already cancelled the auto-renewal, and I expect the excess amount to be refunded promptly. If the issue is not resolved by tomorrow morning, I will contact my bank. Other food delivery services like Uber Eats and Grub Hub do not have this problem, so I will switch back to them where I can see the charges upfront. Please refund this month's fee as well. I am extremely upset about this situation as it caused a dispute with my husband. I request the refund of the overcharged amount, cancellation of my subscription, and removal from your mailing list.

I placed an order with Postmates for a Chick-fil-A order. My card was charged $30.57. I contacted them after waiting over 35 minutes to inquire about my order. They mentioned the driver's card was declined multiple times and then claimed we canceled the order, which we did not. The food was discarded per the driver's request. I demand a full refund and an explanation for this incident. The delivery address was [redacted] E Pierce St, Phoenix, AZ [redacted]. The order was for Rosa Diaz, and my card ends in [redacted]. My contact email is [redacted]

I ordered from Postmates for Chic-Fil-A, and my card was charged. After waiting over ** minutes, I called to check on my order. The lady who was supposed to pick it up had her card declined multiple times. She claimed we canceled the order, but we never did because it was for a business meeting. Chic-Fil-A informed me that the driver requested our food to be discarded. I'm requesting a full refund and an explanation for this situation. The delivery address is *** E Pierce St., Phoenix, AZ *****. The total was **.** from Chic-Fil-A. I initially used *****@***.com but you can contact me at *****@***.com. The order was for Rosa D. and my card ends in ****. I expect the refund today and clarification on why the driver's card was declined and our food was tossed away without our knowledge. The order is still pending pickup. Thank you.

A driver in Louisville, KY was late for a pickup, causing a disruption at my restaurant. Despite the customer picking up the order, the driver insisted on paying for it and having it remade, which I declined. The driver became aggressive, yelling and cursing at me in front of guests and staff and even filmed me without my consent. I believe there should be a contact number to address such issues, as this is not the first problem we have encountered with delivery drivers. I do not want this driver to deliver from our restaurant again.

This evening, my family and I decided to order from Romanos Pizza in downtown Riverside, California through your service for the first time. We intended to order the Romano's Special, which should have included pepperoni and peperoncini peppers. Instead, we received the Romano's Combo with pepperoni, sausage, ham, olives, onions, mushrooms, and green peppers. Upon contacting the restaurant, they stated that the pizza we requested is not part of their menu and they are not associated with your company. I am disappointed as I relied on your menu being accurate. This experience has left me dissatisfied, and I do not think I will use your service in the future, especially considering the miscommunication that led to a one-hour wait for the wrong order. I am requesting a refund to my credit card due to this issue.

I'm Ramona Stevenson and I recently completed a Postmates delivery to Emily at [redacted] Paces Oaks Blvd. apt [redacted] from Bento Asian Diner with the order code DVUYVL6WP3. Despite successfully delivering the items, I encountered an issue with the app not allowing me to finalize the dropoff due to a time restriction. I attempted multiple times to complete the delivery without success and selected an inaccurate support option to proceed. Unfortunately, this led to the delivery disappearing from my list without receiving payment.

Hello, I accepted a Postmates order and successfully delivered it. However, upon checking the app later, I realized I missed notifications to complete the delivery entirely. I had scanned the customer's identification, which was accepted, but the app is now asking me to rescan it. I tried contacting the customer for their information, but have had no luck. I am unsure what step to take next and would appreciate any assistance. Thank you.

After delivering the order for Postmates, I scanned the gentleman's passport, which was approved. However, I missed notifications requiring me to complete the delivery. Upon realizing this later, the app requested me to rescan the identification, even though it had been done already. I am currently away from the location and unable to reach the customer to retrieve their passport information. I am uncertain how to proceed in this situation and would appreciate some guidance.

I recently picked up an order at McDonald's through the fleet app, but I had an issue with the order details not being displayed correctly. Although I selected small fries due to the missing information, I had to contact the customer to confirm their soft drink choice. Unfortunately, after I confirmed the drink, the app finally displayed the correct order details. I had to use $5 of my own money to purchase two large fries as the app didn't allow me to make changes directly. Upon delivery, I noticed additional modifications to the quarter pounder with cheese that were not reflected in the app. I apologized to the customer for the inconvenience, but I'm quite frustrated with this situation. It's unclear why the order specifics were not properly showing up in the app.