Postmates Customer Service Issues

I cancelled an unlimited trial offer the same night I opened it. When I cancelled the only order I made, I wrote an angry comment on the page requesting to cancel the entire subscription. Despite cancelling through the trial subscription cancellation method provided, I have been charged $98 incorrectly. I attempted to contact them through their online support page but encountered issues with the submit button being grayed out. I need a refund for the erroneous charge, especially since my cancellation reasons were ignored. Previously, I could also call through the order page, but I cannot find a phone number for support now.

I encountered an issue while trying to place an order online, but it didn't push through. Consequently, I resorted to downloading the app, which allowed me to successfully place the order. However, there appears to be a mix-up resulting in a second delivery driver being dispatched to my location, despite having only made one order that was confirmed. I am concerned about a potential double charge on my account, which I consider to be fraud. I have no interest in receiving a credit; I simply want to ensure that I am not overcharged for the single order I placed through the app. To add to my frustration, I received a notification stating that my order was damaged, which was true as the taco was crushed, and the cinnabon bites were scattered in the bag, likely due to the driver's attempts to hand it over to me. I am greatly disappointed by the subpar service provided by your company tonight and would appreciate a phone call from a representative to address and clarify this inconvenience.

I recently placed my first order with Postmates. I ordered 6 Chick-fil-A Sandwich meals, with one on a gluten-free bun. Additionally, I ordered two 4-piece kids chicken nugget meals with apple sauces, which were missing. I paid for 14 Polynesian sauces and two Chick-fil-A sauces but only received 6 sauces in total. Moreover, I ordered 8 Sprites but received 8 lemonades instead. I also used a $10 off promo code for my first order, which wasn't applied. The waffle fries were overly oily and greasy. Overall, the order was sloppy and messy, although the chicken sandwiches were fine. I would appreciate it if this issue could be addressed.

I have been in the application process for about two weeks. Just received my bag and card in the mail, and as my background check started, Chekr informed me that Postmates might reject my application due to a past "NO LICENSE" traffic stop. Despite not driving during the incident, as a passenger when my mother, without her license, was driving, I am concerned. I hope this can be taken into account when reviewing my application. If this issue persists, I kindly request to be informed rather than having my job opportunity terminated abruptly. Thank you.

I previously applied to join the Postmates Fleet as a courier a few months back. However, I deleted the app after noticing that a background check was in progress. Each time I had the Fleet app, it remained stuck at "processing" for the background check. Recently, I reinstalled the app and encountered the same issue. It appears to be a bug, with multiple notifications and the ability to go online vanishing once the background check begins. Typically, the check takes 10 to 2 weeks, but it has dragged on for several months now. Additionally, I received another delivery bag and card, despite already having an account and an activated card associated with my account.

I ordered food from Postmates, and upon delivery, I found it to be cold and mushy despite the short distance from the restaurant to my house. I have ordered from this Chipotle location multiple times without issue. My order was supposed to total $14.31, which included the food, delivery charge, small cart charge, and tip, but $17.56 was charged to my card. This extra charge was not communicated to me beforehand. I am dissatisfied with both the quality of my meal and the discrepancy in the billing. The actual amount charged exceeded what I was initially told by almost $4. I kindly request a prompt explanation via email to address this inconvenience as a new patron.

Hello, I realized I sent my previous email to the wrong address. I want to share my unfortunate experience with my first order from Postmates. My order consisted of * Chick-fil-A Sandwich meals, one with a gluten-free bun. I also ordered two *-Piece kids chicken nugget meals but did not receive the apple sauces. Furthermore, I paid for ** Polynesian sauces and Chick-fil-A sauces, but only received * Chick-fil-A sauces and * Polynesian sauces. I ordered * Sprites but got * lemonades instead. I used a $** off promo code for my first order, but it was not applied. The waffle fries and chicken sandwiches were very greasy and messy. I hope Postmates.com can address these issues appropriately and provide a fair resolution.

I accepted the request, arrived at the restaurant, verified the order, paid for it, and delivered it to the requester. After completing the delivery, I hit the "complete delivery" in the app, but it has been over an hour, and I have not received any credit for this trip. The $[redacted] order is significant, and I want to make sure I am properly compensated for my efforts. It's disheartening to see no record of the delivery in the app. I would appreciate it if Postmates could rectify this situation promptly.

I am Julie S., a Postmates delivery driver. On 8/23/18 around 7:30 pm, I encountered an issue with a delivery where the GPS led me to the wrong location. Despite following the correct directions given by the customer, the app insisted on delivering to the incorrect location. After successfully delivering the order, the app wouldn't allow me to mark it as delivered without being physically present at the incorrect spot. Experiencing frustration, I accidentally marked it undelivered while seeking a solution in the support tab. I hope Postmates can rectify this error and compensate me for the completed delivery, which does not show up in my deliveries tab.

Hello, my name is Matthew Levin. I have already filled out an incident report as I am a fleet driver. Today, I delivered from Sugarfish, but when I clicked deliver, it took me back to the main screen without showing the delivery in the app's delivered section. I am concerned as I am not being paid for the delivery or the tip, which is frustrating after spending an hour on it. I have the receipt but unsure how it can help. I am unsure of the steps to collect payment. I would appreciate assistance on how to resolve this and get paid for the work I've done. Please contact me at your earliest convenience for further details to resolve this matter. Thank you.

Hello, my name is Ms. Johnson, and I placed a grocery order with Postmates on 08/23/18. The order was supposed to arrive at 6:26 pm, but it was delayed, likely due to the rain. About 30 minutes after receiving my groceries, I opened the Oreo cookies and discovered that half of them were broken. I kindly request a reimbursement of $2.99 for the damaged cookies. I believe Postmates should offer a customer service phone number for users to easily reach out regarding concerns or complaints. Direct contact with a Customer Service Representative through phone calls, texts, or emails would be more effective and less time-consuming than relying on automated systems.

I have been driving for your company for the past few months. I rely on this job for income, but there are some significant issues with the system. Multiple times, I have arrived at a restaurant only to discover they don't have items the customer ordered. I know not every order can be perfect, but my time is precious. This morning, I had to cancel an order after realizing the restaurant only served brunch on weekends, wasting 30 minutes driving there and discussing the issue with the customer. I believe I should receive the driver fee as compensation for this lost time and income due to opportunity costs. It is frustrating for the workforce. While you may have new drivers joining regularly, it is important to consider the impact on current employees struggling to make ends meet. Thank you for understanding.

I'm inquiring about my application status with Postmates for delivery. I received the prepaid card and kit two weeks ago. When I tried activating it, Checkr mentioned a background check without clear information. Postmates support hasn't provided an update on my start date. I'm receiving $[redacted] offers for advertising whenever I contact support. I'm eager to know if I'll be able to deliver for Postmates. Thank you.

I am facing issues activating my prepaid card. It keeps showing an invalid number error despite multiple attempts, including seeking help through the app. After ordering a replacement card on the advice of an expert, the new card also fails to activate, leaving me stuck without income from my Postmates deliveries. I am uncertain whether to order another card, as the process involves a 3 to 5 day wait. The lack of assistance is adding to my anxiety about the situation.

I recently picked up a delivery from The Habit Burger in Daly City using the Postmates card. However, when I tried to complete the pickup process on the app after marking all items as picked up and adding the receipt with a photo, I encountered an error message saying "we are working on it.. try again soon." After waiting for 10 minutes and contacting the customer for their location, I managed to deliver the order, but the app still displayed the same error. The customer confirmed receiving the order via email, and I later spoke to an employee and then a manager about the payment issue. The manager assured me the problem would be resolved, but I have yet to receive payment, and the order status still shows as cancelled. This entire process took approximately 1 hour and 30 minutes to complete due to these issues.

I made an order at Pizza Hut for a large pizza, wings, marinara, curly fries, and soda. Upon ordering, I was informed they were out of curly fries and soda. I removed them, proceeding with the rest. Although I had a $50 pre-authorization charge, my card was actually charged $46.71 for the pizza, wings, and marinara. The sub total was $33.94 before tax, delivery, and service fee. The total should have been lower based on the items I kept. Can this be corrected, please?

When I order from Mike's Love & Sandwiches, the food is prepared and waiting for over thirty minutes, getting cold before the driver picks it up. The app falsely claims it's still being prepared, but when I call, they say it's ready. Why isn't the Postmates driver picking up my order promptly? I expect Postmates to be truthful and not deceive me by claiming the food is still being prepared. Drivers should focus on picking up orders promptly, not making additional deliveries while mine sits ready. I pay a premium for delivery, and tipping is out of the question if my food arrives cold while others receive theirs hot. This type of service is unacceptable. I am requesting a refund.

I attempted to create an online account with Postmates. After generating a password, I received a message stating that I would receive a call with a specific code to proceed with setting up my account. Despite waiting for over 20 minutes, I did not receive the call. I verified my phone number and requested them to call me again, opting for my home phone over my cell because my cell was off. I was looking forward to entering my credit card information once I received the code, but my sign-up process came to a standstill. I just left the hospital after a lengthy stay undergoing leg amputations and having Postmates available would be very convenient for me now. Thank you.

This is the second time I have encountered issues using Postmates with the Postmates card not working. I have been waiting for over an hour now for my food, originally expected in 30 minutes. The estimated time of arrival has now been extended to potentially a full hour and a half, possibly even two. I am requesting a full refund for this purchase. It was a simple order from IHOP that I could have collected within the original expected time. The estimated total was $24.38, and the hold amount was $30.30. I do not wish to incur any charges for this. If the charges are refunded and the food still arrives, I will consider using Postmates in the future. If only one of these conditions is met, I will discontinue using Postmates.

On August 25th at 7:17 p.m., I made a purchase at Bacalli Cafe for $28.90. Initially, the delivery time provided was 35 minutes. However, at 7:45, the delivery was rescheduled to 8:27, with the driver still in Altadena. Despite the countdown, the driver never left Altadena, and my order was stuck at 'being prepared for pickup'. Concerned, I messaged the driver at 8:31 and called the restaurant, only to find out they had not received my order. Frustrated by the lack of progress, I cancelled my order at 8:35. The app's notification of a $28.90 charge for cancelling seems unfair given the extended wait, lack of communication from the driver, non-receipt of the food, and absence of updates after the promised time elapsed.