Postmates Customer Service Issues

I received my order incorrectly from Postmates. The app isn't calculating the total accurately. I ordered through the app as a customer but someone at Postmates placed the order. I've documented everything with photos. This isn't the first time there have been issues, but I let them slide before. This time it's frustrating as I got only 4 pieces of sushi even after paying the delivery fee and adding a tip. The app doesn't allow you to skip tipping until you select something, leading to customers not noticing the error. There are multiple issues with this order. Postmates, please address this problem in your app as it's crucial for a commerce platform to handle customers' funds correctly.

I placed an order at Taco Bell on Friday night for a total of $34.89, as reflected in my bank account. Unfortunately, two items were missing from my order - the freeze drink and a serving of fries. I have reported this issue but have not received a response yet. To my surprise, I now see a charge of $95.88 from Taco Bell on my account, which seems excessive and unauthorized. I demand an explanation for this unexpected charge and for the missing items in my original order. The food I received was not satisfactory and I believe your company should refund both charges. The situation seems questionable and may need to be escalated to the attorney general if not resolved promptly. I expect a response within the next 24 hours, or I will have to share my experience on social media.

Hello, I am Bobby Moore, one of your delivery drivers. Today, I encountered an issue where I drove to a restaurant for a pick-up only to find it closed. Despite the circumstances being out of my control, I believe I should receive compensation for my time and effort. As a new driver, I take my job very seriously and would appreciate feedback or reimbursement for situations like this in the future. Thank you for addressing this matter promptly. Bobby Moore

Hello, I am facing an issue regarding my daughter's inability to use Postmates since November [redacted]. The problem arose from a misunderstanding when she used my Amex card for an order, which I initially contested as unrecognized charges. Upon realizing the charges were valid, I promptly paid in full. Despite attempts from Amex to resolve this, Postmates has continued to restrict her account. After spending an hour with Amex trying to resolve this, they can facilitate a three-way call with Postmates for clarification. However, Postmates has not provided a contact number, making it challenging to reach a resolution. I am feeling extremely frustrated by the lack of communication and assistance in addressing this matter. To move forward and resolve this issue, I kindly request Postmates to provide a contact phone number.

I attempted to order a sub from Firehouse Subs through the Postmates food delivery app. I used the coupon code from Philip DeFranco for free delivery. The app showed the total cost after the discount as $9.85. I realized I had entered the wrong address, so I canceled the order. Despite no drivers picking up the order, Postmates still charged me $17.46, which was unexpected. I wish to reach out to Postmates to request a full refund since no service was rendered, and I was overcharged for a basic order.

Yesterday, I placed an order for three Starbucks drinks to be delivered to my workplace. The first two drinks were correct, but the third one, my coffee, was completely wrong. I had ordered an iced vanilla latte for Jessica, but I received an iced latte for someone named Bellia instead. I have photo evidence of this mix-up if necessary. After a few sips, I realized the drink had too much caffeine, causing a severe migraine. Unfortunately, being at work, I couldn't replace it and had to discard it. I hope for a refund for the undesired drink. Thank you for your assistance.

I only received one of my items. I had ordered 2 crazy breads, but the delivery driver handed me one and left. This is the second time I've had problems with postmates. Previously, my order arrived with all the sauce spilled in the bag. I'm frustrated with these recurring issues. I prefer speaking with someone directly instead of just email communication. Please provide me with a contact number to resolve this matter promptly.

I ordered from Burger King in Chicago, IL at 10:40 am CST. The app confirmed my order for a delivery at 11:18 am CST. However, at 11:08 am, the driver informed me that Burger King stops serving breakfast at 10:30 am, leading to the cancellation of my order. Despite canceling, I was charged $34.92, including a $4 cancellation fee. I have tried to request a refund for the unprepared food but couldn't find the option in the app. I suggest improving the refund process and adding more detailed restaurant information, like breakfast hours, to avoid similar issues in the future.

I never used Postmates before. I had a free delivery trial, but it somehow led to a yearly subscription renewal, causing an overdraft in my account. I lack the funds to cover this and would like a refund for the membership I never intended to sign up for. I have tried contacting Postmates via email multiple times without any response.

To whom it may concern, I placed an order on 8/16/18 around 9 pm with sufficient time for delivery. Initially, I was informed the delivery would take about 40 minutes, but it kept getting delayed. As the closing time approached, I attempted to contact the driver, who changed twice without responding. With no update, I eventually called the driver and was informed they had just arrived at the restaurant, only to find out my items were out of stock, and they were closing. I was told to cancel the order yet surprised to see I would still be charged. This experience is unacceptable. Charging me for the delivery person's mistake is not a good practice. As a new customer with just 3 orders, this incident doesn't encourage me to continue using your services.

I'm frustrated with my recent experience using Postmates. I received a gift card in code form to order lunch, with a total of $25. Despite being charged additional delivery and service fees, I proceeded with the order. However, after removing an unavailable item, Postmates placed a $40 hold on my account and removed my gift card without my permission, making me pay in full. This defeats the purpose of using a gift card. When I tried to cancel the order, I was informed I would be charged the full amount without the gift card, along with a cancellation fee. What started as a simple lunch order has turned into a $45 charge, leaving me extremely upset. I no longer have any interest in receiving the lunch; all I want is a refund.

After waiting 50 minutes past the original ETA, I reached out to the driver for an update. Shockingly, he confessed to stopping for tacos on the way, causing further delay. To make matters worse, he took a longer route, resulting in melted acai bowls upon arrival. The worst part was watching him drop the already compromised order in front of me, showing no concern. His suggestion to contact Postmates customer service was not helpful. This whole ordeal has left me extremely disappointed, and unless some resolution is provided, I will be discontinuing my unlimited delivery subscription.

Dear Support Team, I am writing to address my account suspension regarding my low ratings. I was informed that my rating of 3.4 fell below the acceptable standard, leading to the inability to make deliveries. Unfortunately, I am currently unable to access my account to review the specific reasons for my low rating. I recall canceling a delivery involving alcohol, believing there were restrictions for deliveries to individuals under 21 years old. I kindly request a review of my ratings and a detailed explanation for the suspension. Working with Postmates has been a significant opportunity for me amidst challenges in finding consistent work. I respectfully ask for a reconsideration of my suspension, as I am eager for a chance to demonstrate my capabilities once more. I sincerely appreciate your attention to this matter and hope for a positive outcome. Warm regards, Shameka P. Chicago, Illinois

Hello! I placed an order with Tijuana Flats, which is located less than 10 minutes away from us, because the delivery time on the app was quick. Unfortunately, our driver veered in the opposite direction after picking up our food, causing a delay of over 40 minutes. We tried to contact him for updates but received no response. When our food (tacos) arrived 45 minutes late, they were cold, with soggy shells and congealed fat in the meat. The quality was so poor that we couldn't eat it and had to get a replacement meal. The recent order is linked to my account under the phone number ending in [redacted]. A mere refund of the delivery fee is insufficient considering the condition of our meal.

On Saturday, August 18th, [redacted], I ordered from McDonald's through Postmates at 8:30 p.m. Initially, the app indicated a 30-minute delivery time, but it actually took an hour for the food to arrive. The delivery person called upon reaching the hotel, stating he was occupied with something else and promptly hung up. Despite calling again, he failed to provide location details for me to retrieve the order. I had ordered a quarter pounder meal with a Dr Pepper and fries, as well as a grilled artisan chicken meal without tomatoes, also with fries and a Dr Pepper. Regrettably, the fries were cold, the chicken sandwich had tomatoes I asked to be omitted, and the burger was also cold, making the experience disappointing. Additionally, the delivery person displayed rudeness without cause, which I found unacceptable as a frequent Postmates user.

I'm reaching out from Dragon Rouge regarding an order placed tonight for Carrie. Regrettably, the delivery driver forgot to collect the second bag of the order, leading to communication issues with Postmates. Despite the customer's request for the rest of the items to be brought, we were unable to do so. Consequently, we removed the omitted items from the bill. Originally priced at $66.74, after adjusting for the missing items like the Dizzy Dragon Roll Sampler and the Lettuce Wrap, the total lowered to $47.08. The carrier was subsequently billed $47.08. We want to ensure that the customer's charge also reflects this corrected amount due to the order modifications. The carrier's Visa ended in [redacted] and was associated with the card name 723LN6ETHS POSTMATE.

My name is Laura K. I placed an order for Chipotle and was given a 30-minute delivery estimate. However, after waiting for an hour, my order was still listed as being prepared. I contacted the Chipotle store through the service and spoke with the manager, Miguel. He mentioned that my order had been ready for a while and that if the Postmates driver arrived, he would prepare a new order for me. Despite trying to get assistance using the app's help tool, I could only find an option to email for support. Since the Postmates driver had not picked up my order, I ended up canceling it but was still charged because the meal was already prepared. It's frustrating that I didn't receive my order yet was charged anyway. I request a prompt refund for this error in service.

I attempted to cancel my order once I realized it was scheduled for pick up instead of delivery, but the app showed it had already been picked up. When I contacted the merchant, they reached out to Postmates on my behalf, but I couldn't cancel the order as advised. Postmates instructed me to cancel and reorder for delivery. Frustrated, I reordered it for delivery. The support page options were unhelpful, and I worry about the $23 lost. The mistake isn't the merchant's fault; it's entirely Postmates' system hindering my cancellation. Please offer customers a direct helpline like you do for merchants. The repetitive questionnaire process is exasperating.

I had difficulty delivering an order from Hooter Fi for a customer due to GPS issues. The customer did not come down to collect the delivery, mentioning her baby as the reason. Despite my efforts to locate her or have her provide her apartment number, she refused and insisted she couldn't leave her baby. After spending over 2 hours trying to persuade her, she still declined to accept the delivery. Feeling disheartened, I even offered to pay her the amount she would get from Postmates just to avoid any trouble. I'm requesting for assistance in resolving this issue as I still have one pending delivery.

Hello, I had a very unpleasant experience with the delivery driver named Pedro from Del Taco. Before his arrival, he texted requesting a cash tip, and upon delivery, he refused to hand over the food until he received the tip. He even made aggressive comments towards my family. This behavior was unacceptable as we usually tip delivery drivers. This has left us feeling uneasy about ordering from Postmates in the future. My uncle felt pressured into giving him a tip due to his aggressive behavior towards my little sister. I hope this matter can be resolved promptly.