My name is julie So and I’m a postmates delivery driver. This evening ******* at around...

GetHuman1029793's customer service issue with from August 2018

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The issue in GetHuman1029793's own words
My name is julie So and I’m a postmates delivery driver. This evening ******* at around *:**pm* I was on my way to deliver an order to a customer. I followed the GPS and it lead me to the wrong location. So I called the customer and he provided me directions to his apartment. The app kept saying “deliver to customer” but I ignored it bc I was going the right way with the directions provided by the customer. I arrived at the customer’s place and delivered his food. When I tried to mark it delivered* the app said I had to be at the location. But I was at the right location. The GPS had the wrong one and wouldn’t let me mark it delivered unless I drove back to the wrong destination. I went on the support tab and was looking for a rememdy and because I was frustrated* i accidentally marked it as undelivered. But.... I delivered it and would like to be compensated for it. It is not in my deliveries tab so I’m hoping that you guys fix this and I get compensated for this delivery.

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Customer service issue
Reported by GetHuman1029793
Aug 24th, 2018 - 3 years ago
Seen by 17 customers so far
Similar issue to 8071 others
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GetHuman1029793 started working on this issue
Aug 24th, 2018 12:18am
GetHuman1029793 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 1:52am
GetHuman1029793 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 4:34pm

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