My name is julie So and I’m a postmates delivery driver. This evening ******* at around...

GetHuman1029793's customer service issue with Postmates.com from August 2018

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1029793 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1029793 can let us know if they help or not.
The issue in GetHuman1029793's own words
My name is julie So and I’m a postmates delivery driver. This evening ******* at around *:**pm* I was on my way to deliver an order to a customer. I followed the GPS and it lead me to the wrong location. So I called the customer and he provided me directions to his apartment. The app kept saying “deliver to customer” but I ignored it bc I was going the right way with the directions provided by the customer. I arrived at the customer’s place and delivered his food. When I tried to mark it delivered* the app said I had to be at the location. But I was at the right location. The GPS had the wrong one and wouldn’t let me mark it delivered unless I drove back to the wrong destination. I went on the support tab and was looking for a rememdy and because I was frustrated* i accidentally marked it as undelivered. But.... I delivered it and would like to be compensated for it. It is not in my deliveries tab so I’m hoping that you guys fix this and I get compensated for this delivery.

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Postmates.com

Customer service issue
Reported by GetHuman1029793
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 8071 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman1029793 started working on this issue
Aug 24th, 2018 12:18am
GetHuman1029793 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 1:52am
GetHuman1029793 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 4:34pm

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