Hello my name is Shameka I’m deaf. I am writing because my account was suspended due to...

GetHuman-pshameka's customer service issue with Postmates.com from August 2018

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pshameka will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pshameka can let us know if they help or not.
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The issue in GetHuman-pshameka's own words
Hello my name is Shameka I’m deaf. I am writing because my account was suspended due to low ratings. I was told that my rating of *.* was below the acceptable standard and I could no longer make deliveries. As I am locked out of my account, I am unable to review my ratings may have been low. I am aware that I canceled a delivery because they had ordered alcohol and I was under the impression that I was not allowed to deliver alcohol, but I believe that will is for only those under ** years of age. I would like to request a review of my ratings and an explanation of the issues leading to my suspension. I believe I did my best and my deliveries and very much have enjoyed my time working at Postmates. It has been a true blessing for me as it’s been difficult for me to find consistent work. I humbly request your reconsideration of my suspension and a second chance to prove myself. Does not seem fair that no review was conducted of my ratings to determine if they have a proper basis. Thank you so much for your consideration! I sincerely hope to continue to work for Postmates and look forward to hearing from you. *Sincerely,*Shameka Purdis *Chicago, Illinois
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Postmates.com

Customer service issue
Reported by GetHuman-pshameka
Aug 18th, 2018 - a yr ago
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Timeline
GetHuman-pshameka started working on this issue
Aug 18th, 2018 4:07am