So tonight was my first night delivering for Postmates with absolutely * training I was...

GetHuman321476's customer service issue with from July 2018

9 views | 3965 similar | 0 following
Help with my issue
First: share to improve GetHuman321476's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman321476's next move: find and follow the right step-by-step guide. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman321476 will need to dig through the advice provided by, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman321476 can let us know if they help or not.
Before contacting them, items GetHuman321476 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman321476's own words
So tonight was my first night delivering for Postmates with absolutely * training I was trying to figure the app out as I went. A restaurant left off a drink from an order. I was not sure how to pull the order up on the app so I took the restaurants word that the orders were complete. Long story short, the customer needs a refund for his smoothie. He gave me his personal number and I tried to go back and get his smoothie from the restaurant but they were closed by then. I saved his number incorrectly to my phone and was not able to contact him and notify him of this. I could not figure out hi to get immediate help from you all after an order has been delivered. So the customer is unhappy, the driver is unhappy, it would be nice if this app had some sort of tutorial when u first download it since guy don’t do online orientation or any other kind of orientation for that matter. I’m pretty upset and I just want the customer to get his money back and not to think I intentionally did not return with his smoothie as promised or even bother to contact him and tell him I couldn’t get it. I think his name was Gillard, Charlotte NC the restaurant was Living Kitchen order number *** of someone can get in touch with him and give him his money and my apologies.

GetHuman321476 did not yet indicate what should do to make this right.

How GetHuman321476 fixed the problem

We are waiting for GetHuman321476 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman321476 fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman321476
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3965 others
0 customers following this


GetHuman321476 started working on this issue
Jul 10th, 2018 2:16am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians