So tonight was my first night delivering for Postmates with absolutely * training I was...

GetHuman321476's customer service issue with Postmates.com from July 2018

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The issue in GetHuman321476's own words
So tonight was my first night delivering for Postmates with absolutely * training I was trying to figure the app out as I went. A restaurant left off a drink from an order. I was not sure how to pull the order up on the app so I took the restaurants word that the orders were complete. Long story short, the customer needs a refund for his smoothie. He gave me his personal number and I tried to go back and get his smoothie from the restaurant but they were closed by then. I saved his number incorrectly to my phone and was not able to contact him and notify him of this. I could not figure out hi to get immediate help from you all after an order has been delivered. So the customer is unhappy, the driver is unhappy, it would be nice if this app had some sort of tutorial when u first download it since guy don’t do online orientation or any other kind of orientation for that matter. I’m pretty upset and I just want the customer to get his money back and not to think I intentionally did not return with his smoothie as promised or even bother to contact him and tell him I couldn’t get it. I think his name was Gillard, Charlotte NC the restaurant was Living Kitchen order number *** of someone can get in touch with him and give him his money and my apologies.

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Postmates.com

Customer service issue
Reported by GetHuman321476
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3965 others
0 customers following this

Timeline

GetHuman321476 started working on this issue
Jul 10th, 2018 2:16am