Postmates Customer Service Issues

Last week, I completed deliveries on a scooter, but despite updating my vehicle information to a scooter, I continued to receive large orders that made operating the vehicle unsafe. I would like to suggest that Postmates consider implementing a different payment method due to the significant delay in receiving payments. I completed about $60 worth of deliveries 8-9 days ago and have yet to receive payment, causing me almost to miss a bill payment. I have noticed that competitors like DoorDash offer quicker and more reliable payment methods. While I prefer Postmates for its better bonus offers, I encourage the advertising department to increase efforts in my area to promote the service, as it has recently expanded to cover my home address. This would be greatly beneficial, reducing the need for me to drive all the way to Nashville, Tennessee, for deliveries.

I need assistance from Postmates immediately regarding a recent delivery issue. The driver I encountered was unprofessional and did not fulfill my complete order despite assurances during our prior conversation. He disregarded missing items and shifted blame to the restaurant, providing no solution to the problem. Upon inquiry with the restaurant, it was revealed that the driver did not inquire about the missing item as claimed. The restaurant expressed recurring issues with Postmates and advised against future orders. As a result, the order was returned and charges were voided by the manager. I am seeking a full refund and prompt communication today.

I signed up for a free trial on 07/05 while in Oregon and had no issues using Postmates there. Since returning home to Mountlake Terrace, WA, the options for food deliveries are severely limited. Tonight, I placed an order with KFC that was accepted, but it got canceled over an hour later due to no available drivers. I have [redacted] days left on my Postmates subscription and I am requesting a full refund for the annual fee as the service is not meeting our needs. With two hungry children and a pending $38 charge on my credit card, along with the hefty annual fee, we are left with no extra funds to order from elsewhere. Please reach out if necessary at [redacted].

Hello! Last night, my husband placed an order for two burgers through Postmates at Burger UP at 7:50 PM. Despite receiving an estimated delivery time of 8:30 PM, we were informed at 8:59 PM that the order was cancelled and our card was charged. Burger Up explained that they are not responsible since Postmates utilizes a third party for deliveries. The manager kindly accepted our order and promised it would be ready in 15 minutes. After researching why orders get cancelled, I discovered Postmates sometimes disables restaurants temporarily if they cannot fulfill orders. However, the restaurant was not disabled on my app, and Burger Up confirmed they could fulfill our order. This miscommunication is disappointing, and I am seeking a full reimbursement for the charges. We trusted Postmates for delivery in Nashville, and this experience has left us feeling disappointed.

I am extremely frustrated with my recent food delivery experience. I placed an order for Charley’s Philly Steak and accepted it even though it was located on the other side of town. I had to navigate through a mall to place the order and then walk back to my car, which was a hassle but acceptable. As I began driving to the drop-off location, I realized it was a military base and I couldn't enter without a visitor's pass. Even though I traveled to the visitor's center as requested by the customer, I was unable to enter without the receipt, which I had discarded. I had to inform the customer that I couldn't complete the delivery and mark it as damaged in the fleet app. I spent over 2 hours on this one order and ended up with no compensation. I believe I should be fairly compensated for the time and effort I put into this delivery. The lack of communication from the delivery service caused this inconvenience, and I feel like my time was wasted.

I previously reported an issue with a delivery on a military base. After taking a break from the app due to frustration, I resumed and received another order at the same base. Although I kept the receipt, I can't enter as the visitors center is closed. I contacted the customer, who suggested meeting at the gate with a delay of 10 minutes. I am puzzled by how Postmates expects drivers to deliver to military bases. This situation reflects poorly on Postmates, and I am disappointed to face this challenge for the second time in a row.

I placed an order for juice through 7-11. The delivery driver, Leah, contacted me requesting my address a second time due to app issues, which I promptly provided along with parking instructions. However, she never arrived, and my order was not delivered. Surprisingly, the app is now prompting me to tip Leah and charging me for the undelivered juice. I am seeking a full refund of $18.02 or to have the order canceled to reflect the non-delivery accurately. As someone familiar with deliveries, I understand the importance of confirming drop-offs before accepting new orders, making it disappointing that Leah confirmed the delivery, did not deliver my items, and left me charged. It would have been appreciated if she had reached out for further assistance instead of confirming a false delivery status. Regrettably, there is no means for me to directly contact Leah as her calls come through a third-party number, and she confirmed the undelivered order. Please rectify this situation promptly by arranging redelivery or refunding the full amount so that I can consider reordering.

Today, my granddaughter used my credit card to order from Jack Urban Eats, but we received the wrong items. We requested a family size of Jack Urban Fries but got regular fries instead. The Tri-tip plate was missing the vegetables. I would like a refund on my credit card for the missing items, not as credit on the app. The order was placed under Natalie J. from Antelope, California. Thank you.

My name is Petro B. I ordered Buffalo Wild Wings for myself and my wife at 12 p.m. because we were very hungry and didn't want to go out. The initial delivery time was 1:50 p.m. By 2 p.m., we still hadn't received our order, and the delivery time kept getting delayed. I decided to cancel because the estimated delivery time had moved to 2:36 and kept extending. Waiting over 2 and a half hours for food is unacceptable when we're hungry. I was charged $25 for an order I didn't receive, so now I have to drive to pick it up myself. The Buffalo Wild Wings is only 3 miles away; waiting that long is frustrating. This experience was disappointing, and I need to speak with management to get this resolved promptly.

I placed an order with White Castle to be delivered to [redacted] Bermuda Rd, Las Vegas, NV [redacted]. Unfortunately, the food arrived at 2:15 PM, 45 minutes later than expected, and it was cold. To make matters worse, a sandwich was missing from my order. Despite providing specific notes, they were not followed. I am requesting a full refund of $28.92 to be returned to my card. Repeated negative experiences with Postmates like this one leave me frustrated. The original cost of my order was $22.92, which should be refunded as well due to the poor quality of the delivered food. Cold cheese fries and old fish sandwiches are not acceptable. I hope to resolve this issue promptly as I had to discard the meal and did not have a proper lunch.

I had a disappointing experience using Postmates last night for the first time ordering from Chipotle. Despite Postmates claiming the issue was the food being cold, the problem was actually incorrect orders. Items we requested were missing, like no lettuce on one of the bowls as specified. Additionally, a chicken quesadilla with chicken on the side was baffling. The delivery driver even forgot part of the order, almost leading us to drive to Chipotle ourselves before he returned with it. As frequent Chipotle customers, this ruined our meal. Despite my experience working in a restaurant and understanding delivery challenges, incorrect orders are unacceptable. Our email complaint only resulted in a mere $4 refund for a $20.95 meal. I will not use Postmates again and will advise others against it. I plan to return to Chipotle in person next time. Best, Tara C.

I have reached out to support regarding my unresolved issue. My order was 40% incorrect, yet I was billed $71 instead of the estimated $26. There were discrepancies in pricing with items on the Postmates app compared to the actual restaurant prices, like the chicken walnut rolls I ordered for $1 each but turned out to be over $10. As a frequent Postmates user, I rely on their service multiple times a week, but this experience has left me dissatisfied. I have not consumed any of the incorrectly priced food and have been trying since last night to return the order and rectify the overcharge, even placing a hold on my account due to this error. I have already made multiple attempts with support via email but to no avail. I would appreciate a prompt resolution to this matter.

On Saturday, July 14, [redacted], I placed an order for chicken from Popeyes Chicken. However, my food never arrived. Upon checking my account, it showed a "system failure" and mentioned a credit would be issued. When I contacted customer service, they claimed the driver tried to deliver but I didn't respond, which is untrue as I was waiting outside and my dog didn't bark. It seems like the driver went to the wrong location. Despite multiple complaints to customer service, each response is different and insists on charging me for the undelivered order. This situation is frustrating as I shouldn't be held responsible for a service I never received. I am seeking contact information for corporate to address this issue.

My initial issue has been resolved, but I have another problem to address involving a recent delivery. On the night of 7/15, I accepted a delivery at TGI Friday's on Veterans Blvd. I was in the middle of a drop-off on Ida St. when I accepted the new order. I traveled 5.2 miles to reach TGI Friday's, which was a pay with your Postmate card order. However, when it came time to swipe the card, it declined twice. I contacted support, but my only option was to cancel the delivery. I did not want to cancel but was left with no choice as I couldn't complete the pickup due to the card issue. I was concerned about my rating and being deactivated from the platform. As I was trying to resolve this, the order was canceled. Normally, I would be paid for the mileage when an order gets cancelled, so I'm wondering how to ensure I get compensated for the mileage in this situation where the cancellation was due to a payment problem at the merchant.

Recently, I placed an order with Del Taco and received a call from the delivery driver mentioning an issue with my card. While confirming my funds were sufficient, I noticed a pending charge of $55.17, despite my order costing about $7. The confusion led to Del Taco providing my meal at no charge. Frustrated, I opted to cancel the order, paid $6 for the cancellation, and contacted my bank to dispute the $55.17 charge. This experience has left me dissatisfied as a regular user of Postmates. Despite the driver's professionalism, the situation was not resolved satisfactorily, resulting in unnecessary bank involvement.

Hi Postmates Team, I recently discovered that my account was deactivated this morning after completing some deliveries late last night. Postmates had been my main source of income to help cover my school tuition. I am feeling disheartened about the situation due to concerns about my rating. I take pride in my dedication to serving customers well. It's important to consider the effort that fleet workers put in, not just focus on customer feedback. While nobody is perfect, all my deliveries were done in accordance with Postmates' guidelines. Sometimes, customers may judge based on appearances or background, but I always maintained politeness and focused on my responsibilities. I acknowledge that my GPS accuracy needs improvement. I have already ordered a new phone which will arrive tomorrow. I apologize if I fell short in any way, but I believe I upheld the standards of good customer service. I would appreciate the opportunity to discuss this matter further if needed. Warm regards, G. Chak

Low ratings may be due to customers not considering traffic and merchant preparation before delivery. Some merchants forget orders until arrival, leading to missing items and inconveniences for customers. Delays should also be accounted for in ratings. I woke up to find my account deactivated due to low ratings, which was disappointing. Postmates should understand that some issues are out of a user's control. Despite this, I remain a loyal member. I hope to reactivate my account and achieve my goals with Postmates. In the future, I will avoid working at night to prevent issues like customers not turning on lights, resulting in calls and lowered ratings. Postmates should address these rating concerns. Best regards, G. Chak

Full Refund Request for Burger King Order - Wednesday, July 18, [redacted] Good afternoon, Postmates Customer Service, I appreciate your response. Firstly, a thank you for refunding $6.29 for the Spicy Chicken Sandwich. I was also mistakenly charged a $5.99 delivery fee as a Postmates Unlimited member. I had a distressing interaction with Karen H., the delivery person. She called from the noisy Burger King drive-thru and struggled to hear me, abruptly ending our conversation. She then left my order at the Front Desk of my Retirement Hotel instead of delivering it to my room. The extreme rudeness, lack of door-to-door delivery, and multiple mistakes in my order have left me greatly disappointed. I expect a full refund due to this unsatisfactory service experience. Thank you, Manuel R Javier

We, at Tân Tân Cafe & Delicatessen, recently received an order on 7/20/18 at 5:58 pm from [redacted] for a customer named Geno with the phone number [redacted], amounting to $41.80. Unfortunately, we encountered some difficulties with the call center representative, identified as “Lee,” who displayed impatience and rudeness. Due to past experiences with orders being inaccurately placed by Postmates representatives, we take extra steps to ensure correct orders by spelling them out and repeating information. Our aim is to prevent such incidents from happening again. As a successful and busy establishment, we do not engage in advertising with Postmates. We urge Postmates to provide comprehensive customer service training to their employees to uphold service quality. Additionally, Geno called to inquire about his order due to a delay in delivery.

On 7/20/18 around 4 p.m., I placed a Postmates order for a po'boy sandwich without shrimp, with fries inside, and a side of fries with two sauces. When the delivery person arrived and handed me the food, I noticed it felt like a regular sandwich, missing the fries and sauces I had ordered. Unfortunately, he couldn't provide a satisfactory explanation as he couldn't locate the receipt in his car. After a brief apology, I mentioned I would address it through the app. Despite noting my preference for no shrimp and fries instead in my order, customer support insisted the order indicated a shrimp po'boy was delivered, disregarding my vegetarian diet and the missing items. In my interactions with two representatives, I was met with unsatisfactory responses and was abruptly told that further assistance wasn't available. As a loyal customer who regularly spends more than $25 with them, I hope they value my ongoing business in this situation, acknowledge their mistake, and resolve the issue promptly. Thank you for your assistance. - S.D.