Postmates Customer Service Issues

I placed a Postmates order last night at 4:30 pm. Despite the estimated 20-minute delivery time, by 6 pm, the food had not arrived. I contacted Postmates. Eventually, around 6:30 pm, the delivery person arrived, stating that the food had been ready at the restaurant for over an hour and was deemed undeliverable as per a delayed notification. Postmates claimed I was not home and charged me in full, which isn't accurate as I was present and even tried to address the issue promptly. I am requesting a full refund for the subpar service that left me feeding my 4-year-old soup for dinner due to Postmates' mishandling.

Firstly, I am requesting a refund for my subscription. I believed it was $6.99, but $83 was deducted from my bank account. I am extremely disappointed and will no longer be using Postmates. While at work, I ordered food online from Sue's Fish and Chips through the app. The driver called me rudely, claiming Sue's did not receive the order, even though the driver had it. I fulfilled my part by ordering and paying. If there was an issue with the order reaching Sue's, that falls on Postmates. The driver, if in possession of the order, should have handled it or contacted support instead of calling me at work to state I was at fault and cancelling the order. This experience left me frustrated and hungry the entire day. Postmates needs to ensure orders are accurate and transmitted to the restaurants. I was charged $40 for my meal, and I expect immediate refunds for both transactions.

Hi, I recently joined Postmates and completed all requirements except for the Fleet app SMS confirmation. I went through the steps of device registration, but after sending the text for the first step, there was a delay in receiving the reply causing me to send the text multiple times out of anxiety. Eventually, I received the reply after about an hour and proceeded to the app, only to find that it looped back to the first step again, prompting me to send the text once more. I repeated this process and haven't received any additional replies. I've tried reinstalling the app several times with no success in getting the SMS confirmation to start using the Fleet app. I'm eager to start working, so any assistance in completing my device registration would be greatly appreciated. Thank you!

Hello, I'm a new user of Postmates. I've completed all the necessary requirements for the fleet app registration, except for receiving the SMS confirmation. The device registration process involves 3 steps, and after sending the required text message for the first step, I waited for the reply to complete the process. However, it wasn't clear how long I needed to wait for a response, causing me to repeat the first step multiple times out of anxiety. After about an hour, I received a reply and followed the link to the app, only to be directed back to the first step asking for the text message again. Despite repeating the process and reinstalling the app a few times, I haven't received any further replies for the confirmation. I'm unsure what to do next as I'm eager to start working as soon as possible. Your assistance in completing my device registration for the fleet app would be greatly appreciated. Thank you.

Please contact me immediately. I attempted to pick up an order yesterday, but upon arrival, the worker at the burger shop informed me that another person had already picked it up. This incident is concerning as it may affect my ratings with the company. I also previously reported a problem where my service was lost after delivering an order. Although I provided proof of delivery by emailing the customer, the app still shows it as undelivered. I would like clarification on both the recent incident with the stolen burger and the issue from Tuesday.

To whom it may concern, I am a fleet driver for Postmates, and within my first 2 weeks driving - my initial experience with this company - only my earnings from the first week, approximately $39.00, have been paid out. The $60 I earned during my second week remains unpaid, even after nearly a month. I have reached out regarding this issue three times before, and this is my fourth attempt to address it. It is becoming increasingly frustrating as an employee not to receive payment for the work I have done and to be met with silence. I have documentation of the deliveries, along with my bank statements. If this matter is not resolved promptly, I will regrettably have to pursue legal action or involve the Better Business Bureau. Please respond to me at your earliest convenience. You can reach me at [redacted] or via email at [redacted] Sincerely, Diana S.

Hello, I'm a new Postmates delivery person. I have completed all the requirements to use the Fleet app except for the SMS confirmation. The device registration has three steps, but after sending the text message for the first step, I didn't receive a reply for quite some time. Feeling anxious, I repeated step 1 by sending the text multiple times. After about an hour, I finally got a reply with a link to the app. However, when I tried to complete the 3rd step, it looped back to the 1st step asking for the text message again. I have uninstalled and reinstalled the app but still haven't received any more replies for the SMS confirmation. I am eager to start working with Postmates as soon as possible. I have followed the advice to delete and reinstall the app and checked if I can receive SMS messages, but the issue persists. I've been unable to start working since last Tuesday and need assistance with registering my device for the Fleet app. Thank you!

I ordered a rare Filet Mignon from J Alexander's in Leawood, KS specifically requesting "Charred Outside***RARE INSIDE"****. The price for the steak and baked potato was $34.00. Unfortunately, it arrived overcooked to medium, which is unacceptable for me as it turns into shoe leather. After including tax and delivery fee, my total exceeded $50. In addition, I tipped the driver $10 in cash. This experience has left me disappointed. On previous occasions, my steak from this restaurant was perfectly cooked rare. I'm unsure how to proceed in this situation.

I recently received a delivery from Asia C and the service was incredibly disappointing. Instead of coming to my apartment door, she insisted I come down to the street to collect my order. Despite available parking and space, she called and texted me multiple times before I had to go down. When I did, she didn't even approach my building, leaving me waiting outside unexpectedly. It's common courtesy for food deliveries to come to the door. What made it worse was that she wasn't even the one driving, so she should have easily brought the order directly to me. After years of living in the city, I've experienced some subpar services, but this was the worst. I wouldn't recommend this service to anyone, as it was not worth the service fee, let alone a tip.

Hello Postmates, I am Shannon Gozzi and I used to work for Postmates over a year ago. Due to an auto accident, I had to take more than a year off, which was unrelated to Postmates. I am now ready to get back on board, but I am having trouble logging in as my old information seems to still be in the system. The email address I used for Postmates was [redacted] I would appreciate some assistance on how to proceed to get back up and running. Additionally, I would need an insulated bag and another PEX card. Thank you for your time and help. I look forward to your prompt response as I am eager to start working again. Shannon Gozzi

Hello, I recently submitted my application and noticed that my background check is marked as "consider" and is still pending. I want to connect with someone from the Human Resources department regarding this matter. I understand that my record has some issues, but I assure you they are not related to violent or sexual offenses. I am eager to showcase my commitment to integrity and prove myself if given the chance. I have made significant positive changes in my life and am dedicated to being a valuable member of society. Securing a job has been a challenge, and I am hopeful for an opportunity with your company. I have successfully completed all the necessary steps, and I kindly request a review of my application. Thank you for your attention. Sincerely, B. G.

I placed an order with Theo’s Neighborhood Pizza in New Orleans, LA through Postmates. The order was accepted promptly, but it took nearly 2 hours and my app still showed that the driver hadn't picked it up. I tried reaching out to the driver, but his phone was not connected to the car. After calling the restaurant and informing them I'd pick up the order myself, I decided to cancel it and texted the driver NOT to pick it up. Unfortunately, it seems the driver took advantage of the situation and possibly took the food after seeing the cancellation. This experience is unacceptable, especially since I've never encountered such issues with Postmates before. I would appreciate the opportunity to discuss this matter over the phone.

I made a purchase through Postmates on Saturday night using a card with sufficient funds. However, despite receiving my order, I was informed that the payment had failed. I've tried reaching out via email, but the issue remains unresolved. Now, I'm unable to use Postmates due to this payment problem, and even the app's help section isn't working. I would appreciate it if you could provide instructions on how to rectify the app issue and settle the payment for Saturday night so I can continue using Postmates. It's frustrating as a first-time user to encounter this obstacle. Thanks for your assistance.

I recently received my order from Silk Road in New Orleans, LA via Postmates. The total cost charged was $89.00, but my meal should have only amounted to $34.00 excluding the delivery fee. The order consisted of samosas, roast chicken breast, Indian red curry, and butter chicken. Unfortunately, the butter chicken was unsatisfactory, lacking a tomato base and using boiled chicken instead. I returned the butter chicken immediately, and Silk Road agreed to remove it from the bill. I question the accuracy of the $55 delivery charge. Could you please review my order and refund the overcharged amount to my account? Thank you for your assistance. - S. L. Clark.

This was my first time trying out Postmates. I usually use Uber Eats but decided to give Postmates a shot. Unfortunately, my initial experience with Postmates was disappointing. The restaurant didn't have the items I ordered, and the Postmates worker called me to explain the situation. He advised me not to order the available food because it had been out all day. Consequently, I had to cancel my order and request a full refund. Postmates charged me $35 initially, but only $17 was refunded to my card. I hope to receive the remaining amount back as soon as possible. My name is Jessica Turner.

I purchased the Unlimited plan which I find pointless as it only offers unlimited deliveries after $20 worth of food. I paid for it nearly a month ago and haven't used the app since as I requested a refund. This is my second attempt to contact customer service, but I haven't received any responses or a refund yet. I believe I deserve a refund since I haven't utilized Postmates at all after subscribing to the Unlimited plan. I'm disappointed with the service as it is not truly unlimited as advertised. I hope to hear back soon and have my money returned by Postmates.

Postmates offers a $3.99 delivery option for Chipotle on their mobile app, but upon placing an order, the cost is $5.99 plus extra service charges. I have raised this concern with Postmates before, but I have refrained from ordering Chipotle through them to avoid being overcharged with fees that may not be refunded. Despite contacting Postmates about the discrepancy, no clear explanation has been provided. I have screenshots documenting my ordering process, but have not finalized the purchase to ensure I am only charged the advertised $3.99 for delivery, rather than the actual $5.99 plus added service fees.

I ordered food from the Postmates app on my phone from Shake Shack. My order included 5 assorted burgers and 3 fries, but the 2 shakes I paid for were missing when I received it. I tipped and rated the delivery person generously despite missing items. I couldn't contact the delivery person because the number provided was not in service. The receipt in the bag didn't list the price or the shakes. My Visa card hasn't been refunded the $73.59, including the 2 shakes. I've tried emailing but received no response. Please reach out to me, Elizabeth, at (redacted) or [redacted] to settle this matter.

Hello! I am reaching out about my Postmates account currently associated with the email [redacted] This email belongs to my dad because I signed up via Facebook. My actual email is [redacted] I noticed that my account is currently suspended, and I suspect it may be due to a recent order where I used my friend's debit card instead of my own. This was a one-time situation as I was at my friend Melissa's house and hadn't received my paycheck yet, causing concerns about potential overdraft. I understand now that this may have appeared suspicious, but please know it was not to share my account benefits. If this is the issue, I apologize for any confusion, and I assure you that I will only use my own debit card for future orders. Thank you for your understanding, and I am eager to continue enjoying Postmates services.

Hello, I would like to address a few issues with my recent KFC order on 7/3. Firstly, my order was delivered late, and despite attempting to provide the gate code through the help button, the driver did not receive it. Secondly, the items I received differed from what I ordered; I asked for an original 3-piece chicken meal, but I received crispy chicken instead, and the 10 hot wings were replaced with chicken tenders. Additionally, upon reviewing my bill, there seems to be a discrepancy in the total amount charged. The math does not align, impacting my ability to afford items in San Diego. I feel I was overcharged for an incorrect and delayed order. Lastly, I need to update my email address from [redacted] to [redacted] as the former is no longer in use. My full name is Karen Cepeda, and I would appreciate a prompt response regarding these matters.