I'm REALLY concerned. I've organized a Meal Train for friends to send restaurant meals...

GetHuman751136's customer service issue with Postmates.com from June 2018

Help with my Postmates.com issue
The issue in GetHuman751136's own words
I'm REALLY concerned. I've organized a Meal Train for friends to send restaurant meals to a friend who's had a heart attack. I suggested that the participants use PostMates for the deliveries. The first person booked their delivery days before, got a confirmation, then tonight (the supposed delivery night) at the delivery time, she got an email from PostMates saying only this: 'order cannot be completed, you will not be charged.' And this was right at delivery time. No notice. I believe your company is going to the dogs. I have a delivery slated for the same friend tomorrow night and am now worried you won't deliver that one either. What can I do to make sure you make good on your confirmation of my delivery????
GetHuman751136 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman751136 fixed the problem
Actually, I "fixed" this issue by switching to Uber Eats. Postmates is just going downhill* they canceled my order the last two times I ordered from them. Without any prior notice. And then they did it to my friend on Meal Train. AND they have no phone number to call. I'm done with them. Thanks for trying to help.
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Customer service issue
Reported by GetHuman751136
Jun 5th, 2018 - 7 mons ago
I have an issue with Postmates.com too
GetHuman751136 shared how to fix
Seen by 3 customers so far
Similar issue to 309 others
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GetHuman751136 started working on this issue
Jun 5th, 2018 4:36am
GetHuman751136 indicated the issue is not fixed yet.
Jun 5th, 2018 6:16am
GetHuman751136 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 5:57am