My order was never delivered. I ordered from cold stone creamery in Venice, CA last eve...

GetHuman-califrie's refund request issue with Postmates.com from April 2018

1 view
 | 
17843 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-califrie's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-califrie's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-califrie will want to follow the link below to head to their help center. We will check on GetHuman-califrie later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-califrie may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-califrie's own words
My order was never delivered. I ordered from cold stone creamery in Venice, CA last evening and the driver (Antonio) never arrived and I had been texting him (since delivery took over ** minutes) he said it was too complicated and he was going to cancel the order. *Now the postmates app is waiting for me to leave a tip saying the delivery was successful but I was screenshotting his car on the map and I have messages from him saying he cannot find the entrance and he was going to cancel the order, which clearly never happened. I am extremely frustrated with his dishonesty. *I also filed a report last night and was told I would receive an email from postmates to follow up and the morning it said the issue had been resolved, which is not true whatsoever. **I have screenshots of his car on the postmates app with time stamps, as well as screenshotted messages showing that he did not show up and gave up after almost ** minutes of me waiting outside to try and help him and then the map showed him driving off and he texted me that he was going to cancel my order but never did. **If someone from customer service could please message me back I would hate to leave a horrible postmates experience online since so many of my friends use your services as well. This is the first big problem I’ve had with postmates but so far I’m frustrated with the customer services. I tried to report and get help last night and no one got back to me. **Please let me know who I should email screenshots too. I do not support fraudulent behavior on the drivers’ end and I do not approve the charge of over $**.** for ice cream that was literally never delivered..... and the driver texted me saying he was canceling.... **Thank you.
GetHuman-califrie did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-califrie fixed the problem
We are waiting for GetHuman-califrie to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-califrie fixes it.
This email address isn't valid

Postmates.com

refund request issue
Reported by GetHuman-califrie
Apr 28th, 2018 - 7 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 1 customer so far
Similar issue to 17843 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-califrie started working on this issue
Apr 28th 8:00pm