Postmates Customer Service

Contact Postmates & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Postmates. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Postmates, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Postmates: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Postmates.
There's more!
Click below to show 13 more questions, answers, and complete guides to common Postmates customer support problems.

Contacting Postmates customer support

Below you can compare and contrast the 2 ways to contact Postmates by looking at which ones are the fastest and which ones other customers recommend the most for solving Postmates customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Postmates across the following channels: Email, Web.

Phone number / contactWaitVotes
help@postmates.com
Customer Service
< 16 hrs683
Online Help at help.postmates.com
Customer Service
< 23 hrs561

Recent reasons customers contacted Postmates:

My code TACOS** first did not properly apply at checkout then was removed from my promo...
My order was not delivered to me! My driver never showed up to my house! I was waiting...
The restaurant I order from which is Panda Express is closed and I need my money back A...
I am being charged more for my orders way after delivery and I want my money back for i...
cannot delete my home address
My promo code (LA**) was able to be used and now it’s unavailable. I’m currently not ab...
I never received my $ **.** order.
My Entire Order was Wrong. Chorlox Bleach Wrong size, Replaced with * Very Tiny Bottle...
I'm trying to log into the app, so I can order something. It keeps asking for an * dig...
My order has been ready for over an hour. My driver will not respond is about ** minut...
I am waiting for my delivery. The shopper was * minutes away at *pm. It’s now *:**. I c...
Ordered Chipotle that was scheduled to arrive within **-** mins, it is not taking over...
My Postmates cart shows * items, but when I click on the cart, Postmates replies "Add i...
Hii i would like an immediate assistance on an order my order total was ** $ when i pla...
I got $** taken out for no reason without making an order.

Help me with my issue

Does GetHuman work with Postmates?

GetHuman does not work with Postmates's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Postmates at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Postmates's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Can I schedule a Postmates delivery in advance?
How Do I Send Someone a Postmates Gift Card?
How Do I Check the Status If My Delivery from Postmates?
How Do I Buy a Gift Card from Postmates?
How Do I Request a Refund to a Gift Card from Postmates?
Can I Get a Refund If Postmates Takes Too Long?
What Do I Do If I Did Not Receive My Confirmation After My Onboarding Appointment at Postmates.com?
Solutions to common issues

Contacting Postmates at a Glance

Postmates has no phone number
Postmates has no chat option
Postmates has 1 customer emailBEST
Postmates has 1 help forum
Postmates has no twitter handle
Postmates has no facebook page
Contact information overview

Contacting Other Companies

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