I was playing Pok*mon go yesterday sept **, **** and it seemed to lag and glitch at tim...
GetHuman1168219's customer service issue with Pokemon GO from September 2018
Help with my Pokemon GO issue
First: share to improve GetHuman1168219's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Pokemon GO help.
Before contacting them, items GetHuman1168219 may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman1168219's own words
I was playing Pok*mon go yesterday sept **, **** and it seemed to lag and glitch at times. I’d have to clear the screen off my phone and reopen the app. It took a while to reopen and get back into the game. The last time it did this it kicked me it entirely. I was at the garden of eden truck stop. I clicked to log back in and it asked if I wanted to go through Facebook. I said yes and when the screen popped up to continue authenticating it asked if I wanted to continue as a different person. My Facebook is the only one on my phone so I’m not sure how*why any app would ask if I wanted to do*continue as anyone but me. I clicked no. Since then no matter what I do*try*type in it tells me I can’t be authenticated. I put in my emai addy, my player name, etc and I just get unable to authenticate make sure you’ve entered the correct information and clicked on the correct return*new player. During some of the lagging*glitching “network error” would pop up now and then. It did the same stuff to my daughter and gdaughters games. They are still in Pok*mon go and doing ok as far as I know. After trying to get signed back in to Pok*mon today and still getting the runaround mess I decided to delete the whole thing off and see if that helped. I tried signing in and I still get the unable to authenticate stuff. So I tried new player. When I went to choose my player name it says it’s not available which is correct cuz it’s MY player name I already have. The system won’t recognize my email addy, player name, bday, etc. It isn’t keeps saying unable to authenticate, make sure the name*Acct is active, etc etc etc. Could someone please help me get my Acct back and working so that I may continue to play Pok*mon go and have fun with my kids*gkids*friends*family*etc? The email used is *****@***.com my real name Phoebe Tilley my player name is PurplePigMama**. My first Buddy was the big snail, then bulbasoar and now it’s camulrupt. I only had * people as my friends for a bit until the other day. A task came up to make new friends. I went on some Pok*mon go friend pages and shared my number **** **** **** and got some new friends. I’m level ** with ***,***. If I’m able to attach pictures to this I will. Otherwise it’ll just have to be words. I really hope someone can help figure out what happened and how to get my Acct back ASAP and working properly.
GetHuman1168219 did not yet indicate what Pokemon GO should do to make this right.
I have an issue with Pokemon GO too
How GetHuman1168219 fixed the problem
We are waiting for GetHuman1168219 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.