Pokemon GO Customer Service Issues

It's frustrating when eggs hatch and you don't receive the stardust. The game should be more fair when it comes to capturing raid pokemon and receiving rewards. Hopefully, Niantic can address these issues and make the gameplay more enjoyable for everyone.

I have a question about evolving my Eevee during the day into the specified evolution, but it turned into the yellow one instead of the one I wanted. This has caused disappointment for my kids who also play the game on my phone. They feel misled and not motivated to continue playing. It's frustrating when the game doesn't work as expected. It would be appreciated if this issue could be resolved promptly to avoid negative feedback on social media. Thank you for addressing this matter and rectifying the situation for us.

I've been accused of spoofing twice now. The first time, it happened about two months ago, and I didn't worry too much then as it was brief. But now, when I opened my game, I was surprised to see a notification stating I was restricted for up to a day. I suspect someone may have hacked my account causing this issue. I'm concerned about being banned as I've put in a lot of effort into this account. I also noticed Pokémon from other countries in my collection, which reinforces my belief that my account is being compromised. I just want to ensure the safety of my account, avoid a ban, and resolve this problem caused by whoever is hacking into my account. Thank you.

Hello, my name is Alyssa Acker. I prefer to communicate via email due to my disability, as it allows me to address issues effectively with companies. Recently, I've encountered difficulties with the Pokemon Go app on my Samsung Galaxy Note 8. Despite having my location setting enabled, the app displays a "GPS signal not found. (11)" error every time I attempt to use it. I am eager to continue playing the game and have been unable to resolve the problem on my own. This is my initial contact with your support team, as I typically rely on written communication or live chat for assistance. My disabilities, including high functioning autism, ADHD, stress, and depression, make it challenging for me to engage in phone conversations. I am hoping for prompt assistance to troubleshoot and rectify this issue so that I can resume enjoying Pokemon Go.

Hello! I have been playing Pokémon for a few months now and have been excited about the game updates and bonuses. Recently, I've noticed an issue with my egg hatching and weekly walking task progress. Despite walking a lot during my work shifts as a cleaner, the distance recorded for my weekly task is not accurate compared to the distance covered while hatching eggs. This discrepancy is confusing as even with Adventure Sync on and the app closed, the distance doesn't align with my actual walking. Additionally, there was a problem with the XP not being credited when I leveled up in friendship with a friend who received theirs correctly. Thank you! - Lisa

Hello, I require assistance. The kids' account belonging to my son was set up using my email address. Unfortunately, I am unable to access it on the website to make any changes. Additionally, we have been logged out of his account, and I am unable to receive a password reset email as my Pokemon Go account is also linked to the same email address. I am interested in converting his account to a trainer account to engage in activities like sending gifts and trading together. His account is XanderCG108, and mine is LarkaNova, both associated with the same email. Regrettably, I am unable to regain access to his account, causing him much distress. I wish to avoid starting over due to our inability to access or modify his account through the website. My queries are: 1. Is it possible to change the email linked to his account to facilitate password changes if locked out? 2. If I cannot upgrade his account from kids to a Trainer account, could this be resolved from your end? Once again, my account is LarkaNova, and his is XanderCG108. Thank you, Gretchen

I am unable to recall my username. I utilized the email [redacted], which got locked due to some red flags. The issue is worsened as I didn't add security questions, and the support team mentioned their inability to assist. I have an Xbox live account linked to this email with approximately $[redacted] worth of digital downloads. All I need is to retrieve my username, as I am confident about my password. The likely usernames could be masethemonk, mmounkes34, or some variation. While understanding if there are limitations to help, I was once an avid player who recently got back into Pokémon due to Let's Go. Any assistance would be highly appreciated. I can provide my birthdate and swiftly input the correct password after a couple of attempts. Nonetheless, without access to my Yahoo mail, I am stuck in the username recovery process. It's disappointing that Yahoo lacks further procedures for unlocking an email. Apologies for the lengthy message.

I previously reported and resolved issues, but now there's a recurring problem with getting the same Pokémon, Shedninja, multiple times in November, even though it's December. I completed today's challenges expecting a different Pokémon encounter. If the issue persists, I may lose interest in the game despite my investment. I haven't caught Shedninja hoping for a new encounter. I appreciate the ongoing improvements through patches. Please address this issue and let me know. I am also curious about any game mods. Thank you.

I have previously reported and had issues resolved before. Now, I have a complaint regarding consistently encountering Shedninja in the game despite November being its theme. This has happened not only to me but also to my friends. Even after completing today's challenges, I still received Shedninja, which is not appropriate for December. I am not asking for a specific Pokémon, just for this issue to be addressed. I enjoy the game and have invested money into it. If this continues, there will be no motivation to keep completing the challenges. I have refrained from catching Shedninja in the hope of receiving a different Pokémon. I trust that you are working on fixing these bugs, but please address this issue. If possible, I would appreciate a new encounter and information on available mods for the game. Thank you.

I have thoroughly enjoyed playing Pokémon GO and wanted to share a suggestion to possibly enhance the game experience. Would it be feasible to consider introducing a weekly option in the shop to purchase a guaranteed shiny Pokémon? This could work similarly to other upgrades in the shop, at a cost of around [redacted] coins. The guaranteed shiny option would ensure that the next encountered Pokémon, whether in the wild or during a raid, would be shiny. It’s a concept I believe would add an exciting element to the game. Thank you for considering my idea. - TWI1S0N

Username: AutoConKnight I would like to suggest some improvements for the game: 1. Implement a team communication line in gyms for better coordination. 2. Create a special communication line in gyms for gym leaders and opponents to interact. 3. Introduce a friends communication line for players to connect and build relationships. 4. Enable wireless and international Pokemon trading for a more diverse gaming experience. 5. Increase the starting poke coins to 3,[redacted] for new players and offer 3,[redacted] additional coins to existing players as compensation. Adjust the rewards for gym activities, with [redacted] coins for being kicked out of a gym and [redacted] coins for defeating a gym Pokemon, along with [redacted] coins for taking over a gym. 6. Reward players with [redacted] stardust for defeating a gym Pokemon and 1,[redacted] stardust multiplied by the number of Pokemon defeated for capturing a gym.

Hola, me gustaría compartir una queja. He estado compitiendo contra otros jugadores sin éxito, ya que no he recibido la piedra Sinnoh como recompensa ni en las investigaciones de 7 días. Además, me han salido legendarios repetidos, lo cual considero un problema en el sistema. Comencé a jugar durante la época de Articuno, por lo que no pude atrapar a Moltres y Zapdos. Al jugar en solitario, me resulta imposible capturarlos en incursiones, y ahora, al obtener una oportunidad en la investigación, me ha salido Suicune repetido. Esto me desanima mucho y espero que en el futuro mejoren el sistema de recompensas aleatorias, ya que siento que es muy injusto.

I am having difficulty transferring my Pokémon from Pokémon GO to Pokémon Let’s Go Eevee. Even though I made sure no devices are connected to Bluetooth, I still encountered issues. I tried reconnecting the Nintendo Switch in both games, selecting my account, choosing the park to drop the Pokémon, and resuming the transfer process. However, every time I try to transfer, I receive an error message stating "Nintendo Switch Not Found." I attempted to retry the process, but the same message keeps appearing. I believe it may be due to a connectivity problem that prompts me to resume the transfer, but I am unable to proceed. I am stuck in this loop and unsure how to resolve it. Any assistance would be greatly appreciated. Thank you.

Hello, I am the assistant to the pastor at Pare DE Sufrir church located at [redacted] Riverside Drive, Madera, California, [redacted]. We have noticed that our church acts as a gym, which is fine as the children enjoy it. However, we have observed that at night, cars slow down near the pokestop causing inconvenience to parents and traffic buildup. I kindly request that you relocate the gym closer to the church center, more towards Sierra Street. By positioning it towards the right, near the alley, vehicles accessing the pokestop would need to make a right turn or utilize the adjacent alley. This adjustment would prevent traffic congestion on the main road. We would greatly appreciate it if you could relocate the gym to alleviate these issues. Thank you for your attention to this matter.

Hello Customer Service, I have encountered repeated issues due to errors in your system, stemming from what appears to be negligence. While the latest problem was partly my fault, the connectivity problems and bugs are beyond my control. I am frustrated about not receiving the Sinoha Stone due to connection glitches and the other one missed because my bag was full. The support provided only addresses one problem, seemingly laying the blame on me and dismissing the real issues. The lack of assistance and compassion towards players is disheartening. Players, like myself, invest time and effort into the game, only to face inadequate support. It is disappointing to see the focus on profit overshadowing customer care. Players deserve recognition when Niantic's faults impact their experience. I urge the company to take responsibility for its shortcomings and consider compensating affected players. As individuals, we should be treated with respect and understanding. It's crucial for Niantic to acknowledge and address these concerns to maintain player satisfaction. Thank you for your attention to this matter. Sincerely, D.C. #4,[redacted],[redacted]

Since June [redacted], I have been an active Pokemon Go player, frequently buying Poke balls. Three weeks ago, I found myself with an unexpected negative balance of [redacted] coins, preventing me from making further purchases. Despite not receiving any prior notifications, Niantic informed me that I had initiated a refund resulting in the negative coins. However, I have never requested a refund and have made recent purchases using my phone account and various payment methods without issues. Despite contacting Niantic for clarification and providing details, I was only given an order number and advised to contact Google, which led to a dead end. This lack of assistance from both companies has left me frustrated with their poor customer service. As a longtime customer service professional of 15 years, I am disappointed by the handling of this situation. I have requested documentation and a supervisor to resolve this matter promptly as the game serves as a stress-reliever and cherished family activity for me.

My beautiful Milotic is currently trapped in a gym that is rarely visited. Despite its low Combat Power, it remains unchallenged for four days now. None of the Pokemon in the gym have been healed, leaving them all stranded. I play Pokémon Go, and I am worried that my Milotic will be stuck there indefinitely. I am eager to have it returned so I can strengthen it and deploy it in different gyms.

As a dedicated level 37 player who has been active since the game's beginning, I am on the verge of quitting due to frustration. Despite completing numerous research tasks, battling other trainers, and maintaining consistent activity, I have only obtained one Sinnoh Stone. In contrast, my husband got two stones in the last two days, my son has accrued three, and my nephew has five. They play less frequently than me and are at lower levels. The randomness of obtaining stones causes me dismay. I believe daily players, high-level trainers with powerful Pokémon, and those with surplus candy for evolution should have advantages. It's disappointing to collect various high-CP Pokémon that I can't evolve due to the scarcity of Sinnoh Stones. I suggest making the stones earnable through gameplay, allowing trades, or purchasing them with coins to improve player experience. If these issues are not addressed promptly, I may cease playing altogether. The lack of path to obtaining Sinnoh Stones for experienced trainers like me undermines the enjoyment of the game.

Hello, I am facing a major issue that I hope can be resolved. Originally, my Pokemon Go account was linked to my friend's email address as I was using his spare phone after mine broke. Eventually, I switched to a new phone and continued using his email so as not to lose my progress in the game. I have been dedicated to playing Pokemon Go daily for the past two years. Recently, my friend's email was hacked, and the password was changed, preventing me from accessing my account. I visited my friend to address the issue, but he explained the complexities of reclaiming his email account. I am kindly asking if it's possible to transfer my Pokemon Go account to my own email address to regain access. Playing this game has been a significant stress-reliever for me and my girlfriend. We bond over playing and conquering raids together. I have invested a lot of time and money into the game, capturing rare and powerful Pokemon, and purchasing items from the in-game store. If there's a way to transfer the account to my email address ([redacted]), I would greatly appreciate it. Thank you for listening to my situation and considering my request.

I am currently facing a suspension in Pokemon Go for allegedly violating the terms of service. I am perplexed because I have never used hacks or spoofs on my device. This situation is frustrating, especially since I am on vacation in San Francisco Bay and unable to access nearby pokestops due to the suspension. As I am returning to Michigan tomorrow, I am hoping to have my account reinstated promptly. I have genuinely enjoyed playing this game and even considered purchasing poke coins, but the suspension has deterred me. I have dedicated numerous hours to the game and earned my progress legitimately. It is disheartening to potentially lose all my hard-earned achievements due to this abrupt suspension. I kindly request the removal of the suspension so I can continue enjoying the game without interruptions.