Earlier today I had an error message saying my internet connection was not existent, wh...

GetHuman-topaztig's customer service issue with Pokemon GO from September 2018

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Help with my Pokemon GO issue
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Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-topaztig will need to dig through the advice provided by Pokemon GO, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-topaztig can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pokemon GO has better answers for you: Pokemon GO Help Center
The issue in GetHuman-topaztig's own words
Earlier today I had an error message saying my internet connection was not existent, which is impossible since I have unlimited data. It told me “retry” or “log out”. I tried to reconnect and it would load for about ** seconds and would show the same error message, so I just logged out. When I tried to log back in it told me my account didn’t exist or my password was incorrect, which I ***% know what my password is. I tried to press new player instead of returning player to see if it would fix the problem, but it just recreated my account and now I have lost everything. I have spent *$ on this game within this month, and it makes me really angry that now my money has been wasted. I’ve had so many log in issues before and I don’t know why this keeps happening to me. I have a brand new iPhone *, updated to the latest software and everything. Never dropped it no water damage. There should be no reason for all of these log in errors, but it keeps happening. I would really appreciate some help getting my account back. Thank you, Topaz.

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Pokemon GO

Customer service issue
Reported by GetHuman-topaztig
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 966 others
0 customers following this
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Email on Account
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Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman-topaztig started working on this issue
Sep 16th, 2018 11:30pm

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