Pogo - EA Games Customer FAQ

To resolve issues with verifying your identity due to an outdated email address or phone number, please follow the steps on the verification page. There may be options to recover your account or reset your information. If you're unable to proceed, please look for alternate verification methods provided on the site.

To change your email address with Pogo, you will need to access your account settings. If you cannot access your account because you've lost your email account, please use the recovery options available on the login page. Regarding your recent charge, if you are unable to access your account to verify your subscription, please refer to the available support options on this page for assistance with billing and account recovery.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If your password for Pogo - EA Games is not working, you might have forgotten it or it's entered incorrectly. First, make sure that your caps lock is turned off and you're entering the correct letters or numbers correctly. If it's still not working, you'll need to reset your password. Go to the Pogo login page and click on "Forgot Password?". You will be asked to put in your username or email address, and follow the instructions on screen. An email will be sent to you with a link to reset your password. It's important to keep your account information secure, so make sure to choose a strong password that you can remember.

The issue you're experiencing may be due to the difference in the information you're inputting and what your bank has on record. Make sure you're entering the correct 3-digit CVV code found on the back of your debit card and it's the current card linked to your Pogo - EA Games account. If everything is correct and you're still having trouble, it may be a good idea to reach out directly to your bank. They may need to update their information or there could be a security hold that needs to be resolved. Do remember that Pogo - EA Games uses secure systems to protect your financial details during transactions.