Pogo - EA Games Customer FAQ

If your password for Pogo - EA Games is not working, you might have forgotten it or it's entered incorrectly. First, make sure that your caps lock is turned off and you're entering the correct letters or numbers correctly. If it's still not working, you'll need to reset your password. Go to the Pogo login page and click on "Forgot Password?". You will be asked to put in your username or email address, and follow the instructions on screen. An email will be sent to you with a link to reset your password. It's important to keep your account information secure, so make sure to choose a strong password that you can remember.

The issue you're experiencing may be due to the difference in the information you're inputting and what your bank has on record. Make sure you're entering the correct 3-digit CVV code found on the back of your debit card and it's the current card linked to your Pogo - EA Games account. If everything is correct and you're still having trouble, it may be a good idea to reach out directly to your bank. They may need to update their information or there could be a security hold that needs to be resolved. Do remember that Pogo - EA Games uses secure systems to protect your financial details during transactions.

To update your payment method and activate it for your subscription, follow these steps: 1. Go to Pogo - EA games website and log in to your Pogo Account. 2. Find the link or menu option for "Billing and Subscription." 3. Here, you should be able to see your current payment method. If you want to change it, select an option that says something like "Edit" or "Update Payment Method." 4. Enter the information for your new card. Save and confirm your new details. The system should switch to your new card automatically for the next billing cycle. Having done this, your new card will be billed on the renewal date, and your subscription will remain active.

If you're listed under the wrong account on Pogo - EA Games, you should log out and make sure you're using the correct username and password to log back in. If you're using the correct credentials and the issue still persists, it's possible there has been an error with your account information. Unfortunately, due to privacy regulations, we're not able to access or change account details for users. Be sure to check that the email address associated with your Pogo - EA Games account is correct as this can also affect which account you're listed under.

We're sorry to hear that you're unable to log into your Pogo account. This might be due to a few causes: you may have entered your email address or password incorrectly, or it's possible your account could be blocked. If you're sure your email address and password are correct, try resetting your account's password. If you're still unable to gain access, it's possible that you may have previously linked your Pogo account to an EA Network account. In this case, try logging in with your EA Network account credentials. Remember, passwords are case-sensitive, so ensure that you're typing your credentials exactly how they were set.