Cancelled a Pogo membership over a year ago. EA did not refund the fee, as they said th...

GetHuman-ltolmie's Refund a Charge issue with Pogo - EA Games from May 2019

Help with my Pogo - EA Games issue
Before contacting them, items GetHuman-ltolmie may need:
Username, Password, and Email address on the account
The issue in GetHuman-ltolmie's own words
Cancelled a Pogo membership over a year ago. EA did not refund the fee, as they said they would, but did confirm the account was closed. **Got an email this past April stating they would take out the membership fee (for the closed account) on May **, ****. I tried to contact them through all the numbers and help sites posted on google to no avail, no response from any of them.**Called Paypal to advise of the bogus charge, and they said to contact EA Games!**EA Games emailed me May **th to tell me there was a problem with my Paypal account, and they could not collect the fee... I received the same email from them again. about * days later. I thought that the issue was settled, and did nothing. **Today I received notification from my bank that the Paypal account would be paid today, May **, ****. For $**.** which is $*.** more than stated.**I want EA to refund my membership from **** as well as this fee for **** however they do not respond to any avenues of communication. I have even shamed them on their fb pages in hopes they would message me, but to no avail. **This issue is causing anxiety as well as financial problem since I am on a very limited fixed income. I have spent much wasted time trying to fix this issue. **The cancelled membership was through Pogo. Member name Poolmonstermasta. It was my husband's account which he stopped using in Jan or Feb ****, due to a stroke.

GetHuman-ltolmie did not yet indicate what Pogo - EA Games should do to make this right.

How GetHuman-ltolmie fixed the problem

We are waiting for GetHuman-ltolmie to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Pogo - EA Games customer problems.
How Do I Get Pogo to Refund a Charge?How do I recover my password and screen name on Pogo?
Do you have a customer issue as well?
We can help you get Pogo - EA Games's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Pogo - EA Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Pogo - EA Games

Refund a Charge issue
Reported by GetHuman-ltolmie
May 15th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4404 others
0 customers following this

Timeline

GetHuman-ltolmie started working on this issue
May 15th, 2019 7:41pm
GetHuman-ltolmie shared this issue with friends on Facebook
May 15th, 2019 7:41pm
GetHuman-ltolmie indicated the issue is not fixed yet.
May 16th, 2019 12:03pm
GetHuman-ltolmie indicated the issue is not fixed yet.
May 16th, 2019 12:08pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies