Cancelled a Pogo membership over a year ago. EA did not refund the fee, as they said th...

GetHuman-ltolmie's Refund a Charge issue with Pogo - EA Games from May 2019

Help with my Pogo - EA Games issue
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Username, Password, and Email address on the account
The issue in GetHuman-ltolmie's own words
Cancelled a Pogo membership over a year ago. EA did not refund the fee, as they said they would, but did confirm the account was closed. **Got an email this past April stating they would take out the membership fee (for the closed account) on May **, ****. I tried to contact them through all the numbers and help sites posted on google to no avail, no response from any of them.**Called Paypal to advise of the bogus charge, and they said to contact EA Games!**EA Games emailed me May **th to tell me there was a problem with my Paypal account, and they could not collect the fee... I received the same email from them again. about * days later. I thought that the issue was settled, and did nothing. **Today I received notification from my bank that the Paypal account would be paid today, May **, ****. For $**.** which is $*.** more than stated.**I want EA to refund my membership from **** as well as this fee for **** however they do not respond to any avenues of communication. I have even shamed them on their fb pages in hopes they would message me, but to no avail. **This issue is causing anxiety as well as financial problem since I am on a very limited fixed income. I have spent much wasted time trying to fix this issue. **The cancelled membership was through Pogo. Member name Poolmonstermasta. It was my husband's account which he stopped using in Jan or Feb ****, due to a stroke.

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Pogo - EA Games

Refund a Charge issue
Reported by GetHuman-ltolmie
May 15th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4404 others
0 customers following this


GetHuman-ltolmie started working on this issue
May 15th, 2019 7:41pm
GetHuman-ltolmie shared this issue with friends on Facebook
May 15th, 2019 7:41pm
GetHuman-ltolmie indicated the issue is not fixed yet.
May 16th, 2019 12:03pm
GetHuman-ltolmie indicated the issue is not fixed yet.
May 16th, 2019 12:08pm

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