My **-YEAR OLD SON ATTEMPTED TO DOWNLOAD AND REGISTER THE PC GAME "THE SIMS*." HOWEVER...

GetHuman701071's customer service issue with Pogo - EA Games from May 2018

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The issue in GetHuman701071's own words
My **-YEAR OLD SON ATTEMPTED TO DOWNLOAD AND REGISTER THE PC GAME "THE SIMS*." HOWEVER, WE COULDN'T PLAY THE GAME. IT STATED THAT YOU NEED TO RUN "ORIGIN" BUT IT STILL WOULDN'T START. SO I READ A BLOG THAT SAID TO RESTART THE COMPUTER, BUT IT STILL WOULDN'T WORK. I TRIED TO DOWNLOAD AND REGISTER THE GAME UNDER MY E-MAIL (STEVENE*@COMCAST.NET) BUT IT STATED THAT THIS ** DIGIT CODE WAS ALREADY USED. WHAT DO I DO NOW TO PLAY THE GAME???? PLEASE HELP.
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Pogo - EA Games

Customer service issue
Reported by GetHuman701071
May 20th, 2018 - 6 mons ago
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GetHuman701071 started working on this issue
May 20th 4:10am