Someone hacked my POF account on *-**-** at **:** pm and changed my password and email...

GetHuman-dhkmark's customer service issue with Plentyoffish from August 2018

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The issue in GetHuman-dhkmark's own words
Someone hacked my POF account on *-**-** at **:** pm and changed my password and email address and now I am unable to log into my account witch is a * year paid subscription account. Whoever has hacked my account has removed my pictures and added pictures of someone and is using it to contact people in my area with my account. I know this because I still get alerts on my POF app on my phone whenever someone contacts my account. I have sent two email to POF.com telling them what had happened and asking for help with this matter and * days later after my account has been compromised I still have not herd back from POF or had this matter resolved. I do not remember what all personal info I have saved on my account such as billing info, etc. and would like help with this asap in getting my account back before it is compromised anymore then it has been.
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Plentyoffish

Customer service issue
Reported by GetHuman-dhkmark
Aug 27th, 2018 - 4 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 6 customers so far
Similar issue to 9718 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-dhkmark started working on this issue
Aug 27th 9:13am
GetHuman-dhkmark indicated the issue is not fixed yet.
Aug 27th 6:26pm