Hacked paid account.

GetHuman-sharblkj's customer service issue with Plentyoffish from June 2018

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The issue in GetHuman-sharblkj's own words
Did not do anything just received random email from plenty of Fish stating account details have been changed. These are unauthorized changes. ... Sudden change of account details. *Email, account and password have been changed without authorization.**Can't retrieve information (password, etc) because of above stated changes.*Again none useful help centre and no customer service system in place.
There is no way to retrieve password etc if the accounts details have been changed. Plus no direct contact to resolve issue quickly. What awful service.
Correct account access issue including extension on subscription equal to duration without access.**Why is this taking so long to rectify
Would expect better customer service not worse. Been customer for a few years
I have an issue with Plentyoffish too
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Account was hacked and my p***word was changedPlentyoffish account. I have tried several times to reset my p***word and I neve...can't log in to account.won'send email to change p***wordwill not let me log in to my account I have put in my email to get change of p...Somehow my p***word was changed and I cannot change it. I have entered my email...Someone hacked my account and changed my p***wordI can't log into my account and I haven't changed anything (p***word or email) so...Someone changed my email to my account. The p***word isn't working and when I ask...
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Plentyoffish

Plenty of fish
Customer service issue
Reported by GetHuman-sharblkj
Jun 30th, 2018 - 5 years ago
I have an issue with Plentyoffish too
Fixed
Seen by 19 customers so far
Similar issue to 3333 others
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Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-sharblkj started working on this issue
Jun 30th, 2018 2:21am
GetHuman-sharblkj indicated the issue is not fixed yet.
Jun 30th, 2018 6:46pm
GetHuman-sharblkj indicated the issue is not fixed yet.
Jun 30th, 2018 6:55pm
GetHuman-sharblkj indicated the issue is not fixed yet.
Jul 3rd, 2018 10:49pm
GetHuman-sharblkj indicated the issue is not fixed yet.
Jul 3rd, 2018 10:50pm

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