My playstation is stuck in a "safe mode loop". Every time I turn it on, it says it is c...

GetHuman5423998's customer service issue with Playstation from November 2020

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5423998's own words
My playstation is stuck in a "safe mode loop". Every time I turn it on, it says it is checking the system storage status, with a status bar always around **%, never passing **%. Then it says I need to plug in a controller using a usb cable. After I do that, it says I need to update the system with a usb storage device. I tried to download the update onto a usb storage device, and then I plugged it into the usb port on the back of the playstation. It will let me download the update, but it says in order to, the playstation will need to initialize, which wipes all of the memory. Can I fix this without wiping the memory?

GetHuman5423998 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman5423998
Nov 1st, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 39416 others
0 customers following this

Timeline

GetHuman5423998 started working on this issue
Nov 1st, 2020 11:45pm

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