It’s been a while since my kids have logged out of the PlayStation Plus account. Our PS...

GetHuman5066530's Recover Account issue with Playstation from July 2020

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5066530's own words
It’s been a while since my kids have logged out of the PlayStation Plus account. Our PS* has had some software issues and so no ones played it in months. After things got wiped I tried to log back in but can’t recall the email that was used or the password. I suspect it was my old work email address (*****@***.com) but I haven’t worked there in years and no longer have access to reset my password. I need to log in not only to recover our online account and progress but also to cancel our online subscription that’s been active all this time. Perhaps i can confirm my identity over the phone and*or use my banking information to corroborate things. Please help! We’re in dire need.

GetHuman5066530 did not yet indicate what Playstation should do to make this right.

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Playstation

Recover Account issue
Reported by GetHuman5066530
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 44279 others
0 customers following this

Timeline

GetHuman5066530 started working on this issue
Jul 15th 3:55am
GetHuman5066530 indicated the issue is not fixed yet.
Jul 17th 8:38pm
GetHuman5066530 indicated the issue is not fixed yet.
Jul 18th 2:14am