I got hacked and this person kept threating me saying I have to pay *** dollars to get...

GetHuman4793717's customer service issue with Playstation from May 2020

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The issue in GetHuman4793717's own words
I got hacked and this person kept threating me saying I have to pay *** dollars to get my account back! idk if its my whole account or just my fortnite account but I put money on my account ** and he used it now I have $**.** and he said I will never have my account back no matter if I change my password. he bought a skin I didn't want and now I cannot return! he said he hacked me from a pc or he hacked me from my pc my friend said he couldn't understand him bc of his Indian*muslim accent. please help me and stop this cause this is my only account I play on!!!!!!!!

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Playstation

Customer service issue
Reported by GetHuman4793717
May 8th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 61909 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman4793717 started working on this issue
May 8th 6:47pm
GetHuman4793717 indicated the issue is not fixed yet.
May 8th 11:48pm