Hacked PlayStation * account. My sons play station account has been hacked the informat...

GetHuman-jennylv's Hacked Account issue with Playstation from April 2020

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Before contacting them, items GetHuman-jennylv may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jennylv's own words
Hacked PlayStation * account. My sons play station account has been hacked the information we know is this person was from California and name is Eli, this person is asking for $** and he will return his account to him. We are from Michigan so he does not know anyone in California. My sons PlayStation account had games he paid for along the lines of FortNite with money and things hes has purchased from them. He bought FIFA **** for $**.**. is there something we can do about this?

GetHuman-jennylv did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-jennylv
Apr 8th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 57913 others
0 customers following this

Timeline

GetHuman-jennylv started working on this issue
Apr 8th 2:02pm

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