My account was hacked, someone in buffalo NY charged my credit card and created a kids...

GetHuman-joe_swal's Refund a Charge issue with Playstation from October 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-joe_swal's own words
My account was hacked, someone in buffalo NY charged my credit card and created a kids account using my MasterCard. The account that was hacked was BigJ*swallow*, the account used to get the games and is on the receipt is reserved*bread. I was charged $**.** for two games I did not purchase even though they used my card and my email for it. I’m from Saskatchewan Canada which is no where near Buffalo. The two games purchased were Uncharted *: a thief’s end (full game) for $**.** and Uncharted: The lost legacy (full game) for $**.**. The order number on the receipt is ************. My account has since been banned and my credit card company is investigating this fraud. This order took place on ********** at *:**am under name *** ***, for Online ID reserved*bread, which isn’t my account. They put a charge of $**.** on my account to get this games. I would like to not be on the hook for this money as it was fraud, I do not have these games on my console, the person who bought this game is in another country from me. Order number for the $**.** charge is ************ which happened on ********** at *:**am. They tried charging my account a few other times prior to this charge. Feel free to call me at ***********. **Thanks, *Joseph

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Playstation

Refund a Charge issue
Reported by GetHuman-joe_swal
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 79614 others
0 customers following this

Timeline

GetHuman-joe_swal started working on this issue
Oct 17th, 2019 4:21pm
GetHuman-joe_swal indicated the issue is not fixed yet.
Oct 17th, 2019 8:33pm