i have a problem with * step verification because i currently changed my online id and...

GetHuman-adelamst's Account Access issue with Playstation from May 2019

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-adelamst's own words
i have a problem with * step verification because i currently changed my online id and it logged me off and when i tried to login the * step verification showed up and i dont have access to that number anymore and i dont have access to backup codes because i am logged off the ps* or any other device i want * step verification removed
GetHuman-adelamst did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-adelamst fixed the problem
U really shouldn’t count on play station support because their support is so **** i honestly got it back by accident i found i msg from * January to my friend when i sent him the backup codes so lucky me
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Account Access issue
Reported by GetHuman-adelamst
May 22nd, 2019 - a mon ago
I have an issue with Playstation too
GetHuman-adelamst shared how to fix
Seen by 6 customers so far
Similar issue to 44689 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number
GetHuman-adelamst started working on this issue
May 22nd 12:51pm
GetHuman-adelamst confirmed the issue is fixed. Hooray!
May 24th 6:25pm