Hi Playstation, My name is Clayton Tate I been a customer since Ps* days. Anyways I'm h...

GetHuman-lilknowl's Hacked Account issue with Playstation from May 2019

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Before contacting them, items GetHuman-lilknowl may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lilknowl's own words
Hi Playstation, My name is Clayton Tate I been a customer since Ps* days. Anyways I'm here to say that my Ps* account on my Ps* had been hacked for the * time. My UserName is KTateGamesYT, I had this account for * to * yrs. I have over *** purchases, so I worked and spent time and money into it. The *th time this same hacker hacked me was on May *rd. I called PlayStation Support throughout the weeks after that day because on that day PS Support told me that their system ain't letting make any changes or anything and that my account is protected by Sony, maybe y'all is doing an investigation on my account. I don't know. This Hacker is playing all my games that I paid for. I can't even sign into PSN cause of this and he changed the Sign in ID(the email) according the emails I gotten. So I can't even play all my games. I can't just play my games, I can't make videos and streams showing support my side of PlayStation and the interesting games that are produced. Please if anyone of Sony could help me the Tech, CEO, Security or anyone that could help me get my account I gladly appreciate it. Hopefully I get a quick response so I could get my account back and change the email I have for my account. I believe he has my email. Maybe once I get my account back Sony could put that same protection back on my account that didn't let PS Support's system make any changes after I made changes to it. I hope you Understand. **P.S. This hacker also be deactiving my * Step Verification many times. I hope the sercurity be a lot stronger.

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Playstation

Hacked Account issue
Reported by GetHuman-lilknowl
May 17th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 43770 others
0 customers following this

Timeline

GetHuman-lilknowl started working on this issue
May 17th, 2019 8:03am

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