Yesterday I was logged out of my ps* account multiple times due to someone else logging...

GetHuman2702874's customer service issue with Playstation from April 2019

1 view | 37897 similar | 0 following
Help with my Playstation issue
First: share to improve GetHuman2702874's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2702874's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman2702874 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2702874 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman2702874's own words
Yesterday I was logged out of my ps* account multiple times due to someone else logging into my ps* account on an unknown ps*. I have never given anyone my account information. I looked online what to do if someone has hacked a ps* account and saw that I needed to deactivate their ps* and activate mine as the primary user. However, it would not allow me to deactivate their ps* or change my ps* as the primary because whoever logged into my account set theirs to be the primary.* I also tried to remotely deactivate all ps*s with my account but was not able to because it said that I had recently already done this (which I hadn't) and that I would have to wait * months until I could perform this action again. Would really appreciate the support, thanks.

GetHuman2702874 did not yet indicate what Playstation should do to make this right.

How GetHuman2702874 fixed the problem

We are waiting for GetHuman2702874 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2702874 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2702874
Apr 8th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 37897 others
0 customers following this


GetHuman2702874 started working on this issue
Apr 8th, 2019 4:49pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies