Yesterday I was logged out of my ps* account multiple times due to someone else logging...

GetHuman2702874's customer service issue with Playstation from April 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman2702874's own words
Yesterday I was logged out of my ps* account multiple times due to someone else logging into my ps* account on an unknown ps*. I have never given anyone my account information. I looked online what to do if someone has hacked a ps* account and saw that I needed to deactivate their ps* and activate mine as the primary user. However, it would not allow me to deactivate their ps* or change my ps* as the primary because whoever logged into my account set theirs to be the primary.* I also tried to remotely deactivate all ps*s with my account but was not able to because it said that I had recently already done this (which I hadn't) and that I would have to wait * months until I could perform this action again. Would really appreciate the support, thanks.

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Playstation

Customer service issue
Reported by GetHuman2702874
Apr 8th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 37897 others
0 customers following this

Timeline

GetHuman2702874 started working on this issue
Apr 8th, 2019 4:49pm