Playstation Customer Service Issues

My credit card number has been fraudulently used multiple times on Playstation Network. Despite receiving three new cards from Bank of America, each time a new card is issued, fraudulent activities continue. Recently, on April 14, [redacted], a charge of $34.97 was made on my card ending in [redacted] for Playstation Network. Bank of America provided me with your contact information for assistance in resolving this ongoing issue. I am seeking guidance on how to prevent future unauthorized transactions and would greatly appreciate your help in addressing this matter promptly.

Upon returning from abroad, I discovered that I was logged out of my PS4 account and encountered a two-factor authentication prompt upon logging back in. Despite attempting to follow the instructions to receive a code via phone, I was not receiving any messages on my number or my family's numbers. I explored the possibility of it being an old number of mine but was unsuccessful in resolving the issue. When seeking assistance from the Sony PSN helpline, the agent requested proof of purchase which I am unable to provide as I do not receive emails or confirmations from Sony for my purchases. I am currently at a standstill with my account and feeling frustrated. Any guidance on how to navigate this situation would be greatly appreciated. Thank you for your help.

My streaming television through PlayStation Vue was disconnected on 04/06/19 with a message stating my subscription was inactive. I had set up recurring monthly payments on my credit card. Upon checking your website and logging in, I discovered that my subscription was only active from 04/06/17 to 04/06/19. I was unaware of this time limit. In response, I switched to a different streaming service on the same day and am happy with their service. However, I was surprised to receive an email today from PlayStation Vue stating they are adding funds to my wallet for another month's subscription. I have not had service from your company since 04/06/19, and I kindly request the charge of $48.03 for the advance payment for service through 05/15/19 to be removed from my credit card. I attempted to contact customer service but found it challenging through the phone, as I am not a gamer. I had a call-back from a representative named Mike who couldn't assist me, and despite being on hold, I did not get an option for a call-back. It's unfortunate that support via telephone seems limited for non-gamers, especially from a well-known company like Sony. Please refund the $48.03 charged for service I have not received since 04/06/19.

Hello, I hope you are well. I have two matters to discuss: 1) I am requesting the Bloodborne theme as a reward for achieving the platinum trophy. 2) I would like to report an individual who repeatedly sells their accounts on eBay for others to access purchased games. Regarding the steps: 1 - Create a new user profile: (Power -> Switch user -> New user -> Create a user -> Accept -> Next) 2 - Input the following information: Email: [redacted] Password: qwerty900 Email: [redacted] Password: qwerty241 3- Visit the PlayStation Store or Library under "purchased" and download the game. (Ensure you are using the account created, not your own) 4- Immediately exit the PS4. (The game will continue to download) 5- Switch back to your usual user. (Do not delete the created user or block the game) Thank you for your attention. My PSN: foxische

I have been charged £19.99 for the second time. Last time this occurred, I was informed that PlayStation hadn't processed any payments, even though it appeared on my bank statement, and that my profile wasn't set up for payments. However, three months later, another £19.99 was debited. I previously purchased an annual online pass and should not be facing monthly charges of £19.99. I am requesting a refund of £39.98. I am able to provide bank statements as proof of the transactions, despite them not reflecting on my online account. I have a saved record of my prior online chat with your team discussing this issue. Please contact me promptly as I have already spent £50 on an annual pass and I am now being charged £19.99 every three months. Contact Information: Tel: [redacted]0 Email: [redacted]

Issue with Undelivered In-Game Item (BES-[redacted]7) Creation Date: 4/18/19 3:22 PM Game: Skyforge Category: Payment Issues Status: Open On 4/18/19, I purchased the Trilia flower with red, but after clicking on it in my bag, it did not unlock in my transport. Support Team Response: Greetings, Thank you for reaching out to Skyforge Support! To assist you further, please provide the following details: - Platform you play on - Name of your character or PSN/Gamer Tag - Date and time of the issue occurrence We are committed to resolving this for you! Best regards, William Support Team Thank you. Best, Themom883

Hello, my name is Joshua. When I purchased Dragon Ball Xenoverse 2, I had already completed the story. However, when the photo mode was released, I tried out the fighting animations with my character. When I switched to Kid Goku GT, my character started dashing when I pressed square on my PS4. When I locked on, my character started fighting. How can I fix this issue?

I am seeking a refund for World War Z, as I have encountered consistent screen freezes and frame rate drops below 20 fps after downloading it from the PlayStation Store. These issues render the game unplayable and visually unappealing. I have attempted reinstallation and verified that the game is up to date, yet the freezing and crashing persist exclusively with this title. I kindly request a full refund for this faulty product. Thank you.

My son's account has been banned. I called in yesterday to resolve the issue. They mentioned I had to pay £25 for purchasing the game "Crew 2," but the bank refunded the money to my account, resulting in the account ban. I purchased £25 vouchers and was in contact with a PlayStation support member to resolve the issue by providing the vouchers. Unfortunately, my call got disconnected, and upon trying again, they were closed. I am unsure if the account ban has been lifted and also need to change the email and password for the account as my son forgot his password. The email address I would like to update to is [redacted] My username is tayyb789, and my reference number is [redacted]26. My name is Sumaya Bibi. Please reach out to me as soon as possible. Thank you.

After downloading World War Z from the PlayStation Store, I have been encountering frequent screen freezes and drops in frames per second. The frame rate is consistently below 20 fps, making the game not only unplayable but also unpleasant to watch. This issue occurs during offline sessions. Despite reinstalling the game and ensuring it is up to date with the latest updates, the game continues to crash and freeze. I have already reached out via two separate emails. The first email detailed all the troubleshooting steps I attempted, including rebuilding the database and trying safe mode, without success. The second representative mentioned a potential refund if the game is proven faulty. Therefore, I kindly request a full refund as the game is not functioning properly. Please refer to the emails I received from your support team as evidence. Thank you for your assistance.

After downloading World War Z from the PlayStation Store, I have been experiencing screen freezes and FPS drops below 20 FPS, making the game unplayable and unpleasant to watch. This issue only happens with this game offline. I already tried reinstalling the game, confirming it is up to date, and have experienced crashes and freezing. I have reached out through two emails, following all the steps including rebuilding the database, safe mode, and more. The representative indicated that if the game is faulty, a refund would be considered. Please proceed with a full refund as the game is not functional. Please review the emails I have sent you for verification. Thank you. PSN: FTWkostasFTW Email: [redacted]

I have been waiting on hold for over an hour with your phone support system. I opened a case # [redacted]6 regarding a purchase issue my son had. He tried to buy a $13 item but was charged over $[redacted]. After being denied a refund, I am reaching out for further assistance. The email linked to the PSN account Vxnce37 is [redacted] Please contact me at [redacted]. Thank you for contacting Sony Interactive Entertainment regarding the refund denial. Your request was declined possibly due to being unable to verify the PSN account or the purchased content already being used. For more information, refer to the PlayStation™Store Cancellation Policy. If you have any questions, contact us with Case # [redacted]6. Best regards, Paula Brown

Hi, my name is Mauricio T. My email password was compromised, and despite recovering it once through Microsoft Support, it was changed again recently. I'm worried about my PlayStation Network account's security and wish to update the linked email. Unfortunately, I can't recall the password or birth date set for the account since it was created when I was younger. I've created a new Gmail account, [redacted], to use as the updated linked email. If anyone can help me retrieve the birth date associated with my account, as I can access my Hotmail, it would be greatly appreciated. My linked email is [redacted], and my PSN ID is mautaylor04.

I received a 7-day suspension followed by a 30-day suspension, right after the 7-day one ended. My friend, who was suspended at the same time as me on both occasions, is going through the same issue. It seems like our accounts are being targeted with repeated reports of the same message to trigger the bans. I believe that the messages Sony claims I was banned for might not have been deleted, as I haven't mentioned anything controversial in years. My friend and I suspect someone from the past might be reporting our accounts out of spite. We are unsure which messages led to the bans or who is behind this. I've contacted Sony but they were not helpful. I fear my account may be permanently banned next, which would prevent me from accessing pre-ordered and expensive games. I ask for help in appealing the suspension or at least getting a clear explanation. In my four years on the PS4, this is the first time I have faced bans, and it's frustrating to not know the reason clearly.

After recently serving a 7-day suspension, I was then hit with a 30-day suspension just a day later, despite having waited out the initial ban. My friend, who was also banned at the same time on both occasions, is facing the same issue. It seems like multiple reports targeting our accounts with the same message content are causing these suspensions. I believe our accounts are being deliberately reported to get us banned, possibly based on old messages that Sony may not have removed. It's concerning that my friend and I are being targeted in this way, possibly by someone from our past. I'm unsure what messages led to the bans and who is behind this. I've reached out to Sony for assistance to appeal the account but haven't received satisfactory help. Having invested in pre-ordered games and over £[redacted] worth of games, I'm worried about losing access to them permanently. It's crucial to prevent unjust bans going forward.

I've been playing my PS4 all day when my brother asked to play. I agreed but only let him play Rainbow Six Siege casually to avoid affecting my rank. Later, I noticed he joined a group chat, which he often does to play with friends. The other players in the chat were toxic, asking for 4v4 matches, and my brother, known for trash-talking, engaged with them. Unconcerned at the time, I continued playing. However, I suddenly got kicked out of a game and received an email stating my account was temporarily suspended due to inappropriate language from my brother. Realizing the severity of the situation, especially during my recovery from mono, where gaming is my main entertainment, I'm desperate to resolve this issue. I need to find a way to shorten or resolve the suspension, as gaming is essential for passing time during my homebound recovery period. I have spoken to my brother about the consequences, and I hope to rectify this situation. Thank you for any assistance.

I have been offline for more than a month and discovered that my PlayStation account has been banned. I am under 18, along with my brother, and I am puzzled about what could have caused this. I have invested a significant amount of money in this account and was taken aback by the ban. Our console is shared within the family without any protective measures, but this will change now. My bank card information is correct. I suspect that either my console has been hacked or a family member has misused it. As a long-time PlayStation customer, this situation is alarming. I never received an explanation for the ban, and I value politeness in all interactions. I am eager to receive a response. My account name is elfqueen11, and my email is robertholt881@gmail.

I recently had an issue with a payment renewal for my PlayStation Plus account. Due to being in the hospital, I wasn't able to cover the charge, so I called to cancel and was told the payment had already gone through. After contacting my bank, I eventually received a refund, but today when I tried to reactivate my account, I found it was banned. Upon contacting customer service, I was instructed to settle the amount with a PlayStation card, which I did. However, my account remained inactive as I was told I purchased the wrong type of card. Despite requesting a supervisor's assistance, I was informed that I needed to buy another card with cash, which I currently can't afford due to my health situation. I am disappointed by the lack of support and would appreciate if someone could help me resolve this issue. Can Sony provide additional assistance in this matter?

Hello, Today, I received a notification from PSN informing me that my account has been suspended for a duration of 30 days. I am reaching out to challenge this decision as I am confident that I have abided by the rules and have not engaged in any misconduct. While I have experienced suspensions in the past due to inappropriate behavior, I have since corrected my actions and adhered to the service guidelines. Although I have previously faced suspensions ranging from 1 to 7 days, a 30-day suspension appears excessive to me this time. My concern stems from an interaction where another player messaged me persistently despite my request for them to stop. Subsequently, I reported the individual, only to find myself suspended. This situation seems unjust, and I am seeking clarification on the specific reason for such a prolonged suspension. Being suspended for a month impacts my year-long subscription significantly. This extended ban raises questions about the fairness of the process and prompts me to reconsider my loyalty to PSN. I would appreciate a review of this decision to rectify any misunderstanding. If you are not the appropriate person to address this issue, I kindly request that my message be directed to the relevant party responsible for assessing and granting suspensions on PSN. Thank you for your attention to this matter. Sincerely, Bohumil K. PSN Account: bohusquo Email: [redacted]

I accidentally purchased an add-on for Assassin’s Creed® Origins but realized my disc is region 4, so I can't use it. Please cancel the transaction and refund my wallet. Thank you. Sent from Yahoo Mail on Android Dear Khaled, Thank you for your recent PlayStation®Store purchase. Below is the receipt of your transaction for your reference: Order Number: [redacted]68 Name: Khaled Zeiny Online ID: Zeiny1912 Date Purchased: 04/21/[redacted] @ 09:23 AM Details: Assassin’s Creed® Origins Season Pass (Add-On Content) - $23.99 Subtotal: $23.99 Tax: $2.13 Current Wallet Amount*: $3.71 Total: $26.12 Please refrain from replying to this email. For further account assistance, visit the links provided below. Thank you, PlayStation Team EID: [redacted]