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Before contacting them, items GetHuman-cadennol may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cadennol's own words
I have recently noticed (this morning) that I couldn’t get into my PlayStation account so I checked my emails and I had * new ones from PlayStation one at *:**am and another at *:**am the first one was a password change and the second was a email change to someone in London while I’m in Australia I told my mother about this and she told me to try to get in touch with a PlayStation rep so I can get my account back considering I’ve spent over a thousand dollars with of games last I checked I had *** games and only * are on disk and I wish to get in contact with a PlayStation rep so I can resolve this matter. Thank you for hearing my problem
GetHuman-cadennol did not yet indicate what Playstation should do to make this right.
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